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CPI NONVIOLENT CRISIS INTERVENTION TRAINING EXAM 2ND EDITION #8
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CPI NONVIOLENT CRISIS INTERVENTION TRAINING EXAM2ND EDITION 2023-2024 #8
The cpi crisis developement model behavior levels
. - correct answer 1. Anxiety
2. Defensive
3. Risk behavior
4. Tension reduction
The cpi crisis staff attitude approaches
- correct answer 1. Supportive
2. Directive
3. Saftey interventions
4. Therapeutic rapport
Staff attitude/approaches to anxiety- a change in typical behavior - correct answer
supportive- empathic, non judgemental approach
Staff attitude /approach to defensive- protecting oneself from a real or percieved
challenge - correct answer directive- provide clear direction or instruction
Staff attitude/approach to risk behavior- behavior that represents an imminent or
immediate risk to self or others. - correct answer saftey interventions- non-restrictive
and restrictive strategies to maximize saftey and minimize harm
Staff attitude/approach to reduction- deacrease in physical and emotional energy. -
correct answer theraputic rapport-re-establish the relationship
Integrated experience - correct answer behavior influences behavior. Being aware of
your behavior, perceptions, and remaining control will increase likelihood of successful
intervention
Percipitating factors - correct answer factors influencing a person's behavior. These are
internal/external causes of behavior over which you little or no control.
Rational detatchment - correct answer recognizing the need to remain professional by
managing your own behavior and attitude and not taking the attitude of others
personally.
Rational detachment tips - correct answer 1. Take a deep breath
2. Choose your words carefully
3. Ask for help
3 forms of communication - correct answer 1. Verbal
2. Paraverbal
3. Nonverbal
, Verbal communication - correct answer the words you use to send messages.
Consider the significance of your words.
Keep your message:
-short, simple, and clear.
-respectful
-positively phrased
Paraverbal communication - correct answer how you say what you say.
This includes your tone, volume and rythm of speech.
-use caring, supportive tones
-keep appropriate volume to the situation
-deliver your message at a rate the person can process
Nonverbal communication - correct answer nonverbal elements include personal space,
body language, communication through touch, and listening with empathy.
Personal space - correct answer the distance people prefer to maintain between
themsleves and others. It includes the social zone, personal zone, and intimate zone.
Body language - correct answer the postures, gestures, facial expressions, and
movements used to communicate.
Communication through touch - correct answer a form of physical contact that
expresses feelings or emotions.
Listening with empathy - correct answer -remain nonjudgmental
-give your undivided attention
-listen to facts and feelings
-allow time for silence and reflection
-paraphrase what you understand
What are the benefits of the supportive stance? - correct answer the supportive stance
-communicates respect
-appears nonthreatening
-maximizes saftey
What are the 3 p's of the supportive stance? - correct answer -position
-posture
-proximity
Position - correct answer where you are in relation to others. You want to approach
people from the side rather than directly from the front or rear.
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