OPERATIONS MANAGEMENT EXAM #9 QUESTIONS WITH ANSWERS
In a process design, an activity refers to a group of tasks needed to create and deliver
an intermediate or final output.
T
F - correct answer True
Which of the following statements is true of a process map?
A. Including non-value-added activities in a process map is one of the important
responsibilities of operations managers.
B. It distorts the boundaries of a process.
C. Adding multiple approval requirements for all transactions in a process map is a
crucial part in the creation of the process map.
D. It documents how work either is or should be accomplished. - correct answer d. It
documents how work either is or should be accomplished.
Which of the following is true of flow shop processes?
A. They are organized around a fixed sequence of activities and process steps.
B. They produce low volumes of custom goods and services.
C. They are large-scale, customized initiatives with wide variations in tasks.
D. They have high setup or changeover time. - correct answer a. They are organized
around a fixed sequence of activities and process steps.
An automobile emissions testing center has three inspectors and tests 35 vehicles per
hour. What should the service rate be in order to achieve a target utilization of 95
percent?
A. More than 1 but less than or equal to 5 vehicles per hour
B. More than 15 but less than or equal to 20 vehicles per hour
C. More than 5 but less than or equal to 10 vehicles per hour
D. More than 10 but less than or equal to 15 vehicles per hour - correct answer d. More
than 10 but less than or equal to 15 vehicles per hour
The most appropriate match between type of product and type of process occurs as one
moves away from the diagonal in the product-process matrix.
True
False - correct answer False
A _____ is a characterization of product growth, maturity, and decline over time.
Selected Answer:
A. Product-process matrix
B. Value stream map
C. Service blueprint
D. Product life cycle - correct answer D. Product life cycle
, An accounting firm is capable of processing 20 income tax forms per day. The average
number of forms in various stages of processing at any one time in the firm is 64. What
is the average processing time per income tax form?
A. More than 3 but less than or equal to 4 days
B. More than 5 days
C. More than 4 but less than or equal to 5 days
D. More than 2 but less than or equal to 3 days - correct answer a. More than 3 but less
than or equal to 4 days
Management strategies to improve process designs of services focus on:
Selected Answer:
A. Decreasing process costs by adding multiple approval requirements for all
transactions.
B. Increasing product and service quality by reducing defects and service upsets.
C. Increasing agility by making service processes mechanistic and controlled.
D. Decreasing process bottlenecks by adding non-value-added activities to a process. -
correct answer b. Increasing product and service quality by reducing defects and
service upsets.
Which of the following is a difference between flow shops and job shops?
A. Unlike flow shops, job shops produce many large-volume goods and services.
B. Unlike flow shops, job shops require frequent machine changeovers and delays.
C. Unlike flow shops, job shops require little or no setup time.
D. Unlike flow shops, job shops are organized around a fixed sequence of process
steps. - correct answer b. Unlike flow shops, job shops require frequent machine
changeovers and delays.
An automobile emissions testing center has six inspectors and tests 50 vehicles per
hour. Each inspector can inspect 12 vehicles per hour. How many inspectors would the
center require to have a target utilization of 90 percent?
Selected Answer:
A. Five
B. Seven
C. Two
D. Three - correct answer 5
Utilization is the average time taken to complete one cycle of a process.
True
False - correct answer False
All processes and functional areas participate in the reengineering efforts of a firm.
True
In a process design, an activity refers to a group of tasks needed to create and deliver
an intermediate or final output.
T
F - correct answer True
Which of the following statements is true of a process map?
A. Including non-value-added activities in a process map is one of the important
responsibilities of operations managers.
B. It distorts the boundaries of a process.
C. Adding multiple approval requirements for all transactions in a process map is a
crucial part in the creation of the process map.
D. It documents how work either is or should be accomplished. - correct answer d. It
documents how work either is or should be accomplished.
Which of the following is true of flow shop processes?
A. They are organized around a fixed sequence of activities and process steps.
B. They produce low volumes of custom goods and services.
C. They are large-scale, customized initiatives with wide variations in tasks.
D. They have high setup or changeover time. - correct answer a. They are organized
around a fixed sequence of activities and process steps.
An automobile emissions testing center has three inspectors and tests 35 vehicles per
hour. What should the service rate be in order to achieve a target utilization of 95
percent?
A. More than 1 but less than or equal to 5 vehicles per hour
B. More than 15 but less than or equal to 20 vehicles per hour
C. More than 5 but less than or equal to 10 vehicles per hour
D. More than 10 but less than or equal to 15 vehicles per hour - correct answer d. More
than 10 but less than or equal to 15 vehicles per hour
The most appropriate match between type of product and type of process occurs as one
moves away from the diagonal in the product-process matrix.
True
False - correct answer False
A _____ is a characterization of product growth, maturity, and decline over time.
Selected Answer:
A. Product-process matrix
B. Value stream map
C. Service blueprint
D. Product life cycle - correct answer D. Product life cycle
, An accounting firm is capable of processing 20 income tax forms per day. The average
number of forms in various stages of processing at any one time in the firm is 64. What
is the average processing time per income tax form?
A. More than 3 but less than or equal to 4 days
B. More than 5 days
C. More than 4 but less than or equal to 5 days
D. More than 2 but less than or equal to 3 days - correct answer a. More than 3 but less
than or equal to 4 days
Management strategies to improve process designs of services focus on:
Selected Answer:
A. Decreasing process costs by adding multiple approval requirements for all
transactions.
B. Increasing product and service quality by reducing defects and service upsets.
C. Increasing agility by making service processes mechanistic and controlled.
D. Decreasing process bottlenecks by adding non-value-added activities to a process. -
correct answer b. Increasing product and service quality by reducing defects and
service upsets.
Which of the following is a difference between flow shops and job shops?
A. Unlike flow shops, job shops produce many large-volume goods and services.
B. Unlike flow shops, job shops require frequent machine changeovers and delays.
C. Unlike flow shops, job shops require little or no setup time.
D. Unlike flow shops, job shops are organized around a fixed sequence of process
steps. - correct answer b. Unlike flow shops, job shops require frequent machine
changeovers and delays.
An automobile emissions testing center has six inspectors and tests 50 vehicles per
hour. Each inspector can inspect 12 vehicles per hour. How many inspectors would the
center require to have a target utilization of 90 percent?
Selected Answer:
A. Five
B. Seven
C. Two
D. Three - correct answer 5
Utilization is the average time taken to complete one cycle of a process.
True
False - correct answer False
All processes and functional areas participate in the reengineering efforts of a firm.
True
