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OPERATIONS MANAGEMENT EXAM WITH QUESTIONS AND ANSWERS #17
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OPERATIONS MANAGEMENT EXAM WITH QUESTIONS ANDANSWERS #17
The world's largest free trade area, currently with over 450 million people and GDP of
more than US$20 trillion - correct answer United States, Mexico, Canada
Large amounts of data in a database - correct answer data warehouse
The type of approaches for location determination used by organizations that primarily
compete on the speed of delivery, such as fedex and UPS - correct answer hub and
spoke
Continuous connectivity is desired by many users of CRM applications; however, this is
still something that systems can't deliver yet.
True/False - correct answer False
Which of the following is a US law which requires compliance by all firms engaged in
handling information?
A. The Customer Loyalty Law
B. The Data Protection Act
C. The Internet Privacy Law
D. The U.S. Patriot Act - correct answer The US Patriot Act
Which of the following is a factor in choosing a location?
A. Currency stability
B. Freight forwarders
C. Yokoten
D. All of the above - correct answer Currency Stability
The use of quick response codes (QR Codes) to retrieve marketing information is a type
of: - correct answer mobile marketing
The most critical part of an integrated supply chain: - correct answer logistics
When mistakes occur in deliveries along the supply chain, more safety stocks must be
held, adversely impacting both customer service levels and costs.
True/False - correct answer True
The first major transportation regulation in the US was which of the following:
A. Interstate Commerce Act
B. Granger Laws
C. Motor Carrier Act
D. Interstate Initiation Act - correct answer Granger Laws
The following facility location technique uses fixed and variable costs to analyze
potential locations:
, A. Break-even model
B. Business cluster analysis model
C. Weighted-factor rating model
D. Mean absolute deviation model - correct answer Break-even model
Which of the following customer service elements can be classified as an example of
post-transaction elements?
A. Salesperson politeness
B. Customer complaint resolution
C. Customer service policies
D. The company's choice of organizational structure - correct answer Customer
Complaint Resolution
A reverse logistics activity that has a positive impact on the environment (hint: motorx): -
correct answer Recycling
In Europe, rail transportation tends to be much more prevalent and reliable than rail
transportation in the U.S., because European track, facilities, and equipment are newer
and better maintained.
True/False - correct answer True
Which one of the following restricts States from regulating transportation across state
lines?
A. The Transportation Act of 1920
B. The Transportation Act of 1940
C. The Interstate Commerce Act of 1887
D. The Civil Aeronautics Act of 1938. - correct answer Interstate Commerce Act of 1887
Choosing to manufacture in China to sell to Chinese customers would likely involve
which location decision consideration?
A. Proximity to markets
B. Environmental issues
C. Land availability and cost
D. Utility availability and cost - correct answer Proximity to markets
Companies work very hard to reduce the number of customers who don't return. This
customer defection is often referred to as:
A. Customer churn
B. Clickstream defection
C. Balking
D. Revenue Exodus - correct answer Customer churn
A means of transportation that is inexpensive and very slow, yet good for transporting
very heavy
Goods a long-distance: - correct answer Water carriers
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