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Business communication developing leaders for a networked world peter cardon 3rd edition exam bank
Business communication developing leaders for a networked world peter cardon 3rd edition exam bank
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, Chapter 01Establishing Credibility
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a
local veterinary hospital. That kind of experience will help him develop competence.
True False
4. Kelsey pursues business opportunities aggressively because she believes that doing
nothing can be very costly. Kelsey demonstrates a focus on action.
True False
5. A manager who acts out of self-interest is more likely to be viewed as credible than
one who does not.
True False
6. Effective communicators gain trust by connecting with others.
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain
her needs to the team.
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,8. Someone who has an enlarged vision of those affected by his or her business
activities has a sense of accountability.
True False
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a
share of the business.
True False
10. A company president often states in her written and oral communications that she is
answerable to the people who use the company's products. By repeating this so
frequently, she most likely causes people to mistrust her.
True False
11. Character-based traits are instrumental in establishing trust in the workplace.
True False
12. It is the duty of government employees to act visibly, predictably, and
understandably when dealing with the public.
True False
13. In recent years, transparency has become the dominant business ethic for
communications.
True False
14. Employees usually speak up when they observe potentially unethical behavior.
True False
15. In recent years, employees have increasingly judged their upper managers to be
ethical.
True False
16. A person of integrity will have one set of values for his or her personal life and
another set of values for his or her work life.
True False
17. Because business problems are expensive and time-consuming to solve, experts
recommend avoiding open discussion of serious issues.
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,18. Today, most workplaces are becoming more closed off and independent.
True False
19. The FAIR test is a way to predict how employees will react to a new policy.
True False
20. A study showed that the public speaking ability of business leaders is a key influence
on employee engagement.
True False
Multiple Choice Questions
21. Which phrase explains what the post-trust era is?
A. a period in which the government no longer allows monopolies or
trusts to form
B. a period characterized by the formation of trusts to manage the wealth of
businesses
C. a period in which people put more of their trust in big business than in big
government
D. a period in which the government allows financial trusts to try to make the
economy safer
E. a period in which people have lost the trust they once had in the business
community
22. What brought about the state of affairs known as the post-trust era?
A. the disclosure of widespread cheating in
school
B. a series of business scandals and economic
crises
C. the decrease in human interactions in
business
D. the practice of outsourcing
jobs
E. a switch to more transparency by
businesses
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,23. In the post-trust era
A. businesses are often thought to operate against the public's best
interests.
B. the majority of employees have faith in their leaders and
colleagues at work.
C. transparency is no longer important in the
workplace.
D. stakeholders do not require businesses to be accountable
to them.
E. character-based traits play a very small role in establishing
credibility.
24. Which of the following is true of competence?
A. It has grown less important in the post-
trust era.
B. It is often evaluated by one's track record of
achievements.
C. It is innate and cannot be gained through
experience.
D. It increases when individuals focus on connecting
with others.
E. It depends mainly on the ability to build a sense of
community.
25.
Edgar's boss has told him that he needs to demonstrate more competence on the
job. Which of the following actions will help him do so?
A. taking on fewer projects at one
time
B. asking coworkers what their
needs are
C. working independently and not consulting
others
D. hiding his mistakes from his team
members
E. setting specific work goals and
achieving them
1-4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,26. The Daily News just hired five young reporters. Which new employee has the most
competence?
A. Kate, who made top grades in journalism at a prestigious university and then
traveled for a year
B. Giorgio, who has a degree in English and has published three stories in literary
magazines
C. Helena, who earned a journalism degree and interned at a local newspaper for
two summers
D. Bill, who earned a degree in philosophy and spent a year writing for a school
newspaper
E. Becca, who made top grades at a small college and graduated with a
degree in English
27. Lena is the general manager of an international clothing manufacturing company.
She wants to give one of her managers an "Employee of the Year" award. Which of
the following managers should she choose if she is looking for the employee with the
highest level of competence?
A. Ted, who is completely trustworthy with confidential
information
B. Dahia, who is the first one to explain what she needs in any
situation
C. Cora, who develops effective action plans to achieve
team goals
D. Juana, who considers company interests above those of
customers
E. Dexter, who keeps a low profile and does not draw attention
to himself
28. Which of the following actions will help a manager establish a sense of caring?
A. holding regular meetings to ask about employee
concerns
B. setting clear and measurable goals for each
employee
C. taking a course in making teams function more
efficiently
D. assigning people to projects without
their input
E. encouraging people to use the pronouns "I" and "me" in
communication
1-5
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,29. Which of the following communication techniques show that someone has a team
orientation?
A. discussing only positives rather than focusing on
negatives
B. being open and transparent about the company's
confidential matters
C. using the FAIR test to evaluate what other
people say
D. using the pronouns "you" and "we" to discuss goals
and needs
E. keeping personal motivations hidden in the
workplace
30. In what way does caring help establish credibility in the business world?
A. It helps people understand serious business
problems.
B. It encourages people to work as individuals instead of
as teams.
C. It promotes closed communication
structures.
D. It encourages people to demonstrate
accountability.
E. It makes individuals less
transparent.
31. Roland and Quan are both on the staff of a car dealership. Roland is always asking
colleagues to cover his shifts, but he never returns the favor. Quan often covers
shifts for colleagues even though he rarely takes time off himself. Which statement
best describes the difference between Roland and Quan?
A. Quan adheres to the company ethics policy, and Roland
does not.
B. Quan relies on corporate values, and Roland relies on
personal values.
C. Quan is an effective communicator, and Roland
is not.
D. Quan is a giver, and Roland is a
taker.
E. Quan trusts his colleagues, and Roland
does not.
1-6
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,32. The Durable Business Machine Company has been around for almost a century and
generally has a good reputation for accountability. Which of the following actions
might harm its reputation for taking a stakeholder view?
A. The company consistently pays its shareholders high
dividends.
B. The company offers its employees good benefits
packages.
C. The company develops products that meet
customer needs.
D. The company helps its employees develop
professional skills.
E. The company keeps profits high by eliminating pollution
controls.
33. Hachiro produces results. He is scrupulously honest. He checks to see that his
teammates have what they need. He always talks about his team's accomplishments,
not his own. However, he fails to consider the impact of his company's actions on the
public. Hachiro needs to improve in developing a sense of
A. carin
g.
B. communit
y.
C. characte
r.
D. accountabili
ty.
E. competenc
e.
1-7
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,34. Performing at the highest standards, not just for oneself, but for the team, for the
supervisor, for the consumer, and for the company's shareholders, indicates a sense
of
A. individuali
ty.
B. accountabili
ty.
C. opportuni
ty.
D. future-
orientation.
E. enduranc
e.
35. During performance evaluations, Jana is consistently praised for her ability to see
how corporate decisions will affect stakeholders. What does this characteristic of
Jana's demonstrate?
A. accountabili
ty
B. competen
ce
C. expertis
e
D. transparen
cy
E. honest
y
36. Aiko is a middle manager at a technology company. Which of the following actions
would help Aiko build a sense of community among her team members?
A. assign all the team roles without explaining why decisions
are made
B. emphasize how the quality of the team's work affects her chance at
promotion
C. empower each team member to set personal goals for his or
her career
D. put more emphasis on immediate results than on
developing skills
E. encourage team members to compete to improve
productivity
1-8
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 37. Javier is an editorial manager at a publishing company. He wants to give one of his
supervisors an "Employee of the Year" award. Which of the following supervisors
should he choose if he is looking for an employee with a strong sense of caring?
A. Jon, who sets short- and long-term deadlines for every project and meets
them promptly
B. Ayesha, who always takes on extra work to help the department meet
its deadlines
C. Paul, who is the best copy editor and proofreader in the
department
D. Jenny, who helps her employees develop the skills that will allow them
to advance
E. Trung, who communicates openly whenever he has doubts or
questions
38. Character refers to
A. the stated and lived values of a
company.
B. the knowledge and skills needed to accomplish
business tasks.
C. a reputation for adhering to high moral and ethical
values.
D. a set of principles that govern behavior in the
workplace.
E. the ability to cultivate a sense of community in the
workplace.
39. Which of the following is true of character?
A. It is central in establishing
trust.
B. It is innate and cannot be
cultivated.
C. Its importance has decreased in the post-
trust era.
D. It is seldom important in long-term, collaborative
relationships.
E. It increases when the level of transparency
decreases.
1-9
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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