Vivint Exam Questions With Answers

Vivint Exam Questions With Answers Q: Who signs the agreements and does the digital survey? - Answer -The customer who's name is on the account. No exceptions! Q: What partners do we use to finance the equipment? - Answer -Citizens and Fortiva Q: Why is VIVINT better? Them vs. Us - Answer -Upfront cost vs. finance DIY vs. professional install Phone call vs. 2 way voice Multiple apps vs. one app Price rises vs. lowers 3rd party drama vs. in house Hardware vs. software WiFi vs. cellular Motion clips vs. continuous Limited warranty vs. lifetime Q: What are the "Can We Pay Questions?" - Answer -1. Are you the homeowner? 2. Do you consider yourselves vocal people? 3. Would you use the system more when home, away, or both? 4. How often would you use this system? Weekly? Daily? Monthly? 5. If a friend asked you why you got vivint as opposed to ADT, Nest or 6. 6. Ring what would you say and why? 7. What are your 3 favorite devices or features in the system and why? 8. Would you be okay leaving our vivint sign in the yard? 9. Is it okay we use your name as a positive reference in the neighborhood? 10. Would you have any problems working with our techs schedule to get the best deal? Q: How do you help a customer get a new sign - Answer -Email: Q: If a customer is having trouble with system, who should they contact? - Answer -Customer loyalty 877.275.0177 Or Visit our live chat @ VIVINT.com Q: If customer is in need of immediate attention or you need help saving an account from canceling, who should you contact? - Answer -Email and explain the situation. Be sure to include customers name and account number. Q: What are good ways to build rapport with customers? - Answer -1. Use customers name, a lot 2. Compliment something about them or home 3. Find common ground 4. Match & mirror mannerisms and speech Q: Which homes should you first talk to when starting a new area? - Answer -Existing VIVINT customers. Make sure their satisfied with their service and ask for a post on the neighborhood page Q: What's the fastest way to succeed in this job? - Answer -Work all the hours, train with people who are selling consistently, and maintain a positive attitude No Matter What. Q: In what correct order should you prospect houses? (Who should you talk to first and then save for last) - Answer -- 2 cars + alarm sign - 1 car + alarm sign - 2 cars + no sign - 1 car + no sign Q: What is the purpose of the can we pay questions? - Answer -The purpose of the questions, is for the customer to sell themselves. Q: How do we properly prep the close? - Answer -"Just so you know, with these home, because were covering all the upfront cost, discounting the service, and our trucks are here with us... once I'm done explaining everything, it does come down to a simple yes or no to try it out. Does that make sense? And does that sound fair?" Q: Who do you call when having trouble with street genie? - Answer -Account creation 888.324.5771 Q: Who do you call for employee questions? (pay, iPad trouble, onboarding) - Answer -1stop 877.327.5279 Q: Who do you call to schedule an install that is out of your area code? - Answer -Scheduling 844.377.5261 Q: How do you add payment to account? - Answer -Use card reader or call 833.638.0930 Q: What does it mean to personalize the settings of their new vivint system? - Answer -They can set rules and notifications that best suit their way of living. Ex: 11pm front door locks automatically, thermostat changes when your a certain distance from home, notified when doors are left open for too long, set cameras to focus on certain things during particular hours of the day..etc. A Lot of Micromanaging