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(M1) Explain how the management of human, physical and technological resources can improve the performance of a selected organisation.
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BTEC L3 Extended Dip In Business Unit 2: Business Resources830216 Year 1, Group 1
(M1) Explain how the management of human, physical and technological resources can
improve the performance of a selected organisation.
In this assignment I will explain how the management of human, physical and technological
resources can improve the performance of an organisation relating it to Novatel Hotels.
Human Resources
Management of human resources is very important for an organisation, the management
should therefore find the right approach to their employees to be able to plan and manage
them in a professional manner. Human resource management is important for an
organisation because if employees perform efficiently it increases the production and/or
customer service in an organisation. A business can manage its human resources through
methods such as: motivation, training, appraisals and personal development planning. A
very important aspect in HR management is employing staff with the right skills and
qualifications required for a particular job role and training those staff that doesn’t have the
required skills to carry out a particular task. Management of human resources is essential as
it commits employees into achieving organisational goals and objectives. HRM functions as
the link between the organisation and the employees. Management of human resources
plays a significant role in clarifying the organisation’s problems and providing solutions,
while making employees work more efficiently. Relating to Novatel Hotels, the organisation
could manage its employees into providing a better and more efficient customer service.
Physical Resources
Physical resources are essential for the business to carry out its day to day activities and
running of the organisation, therefore managing of physical resources is important to an
organisation. Physical resources include: buildings and premises, equipment, facilities, plant
and machinery, materials and waste. Every business needs premises to operate it therefore
an organisation should manage its buildings and premises according to the size, the
environment, location of the organisation and according to organisational and customer
needs and requirements. Management of equipment is also necessary in an organisation as
lack of equipment or bad management means that production can’t be carried out as
efficiently. Equipment includes things such as: IT- hardware and software which have to be
managed in a careful manner because hardware is the physical parts of the computer i.e.
printer, scanner and keyboard. Software has to be managed and protected as it’s the system
that makes the computer work. It is important that Novatel hotels provides its customers
with a safe environment, therefore the management of security and safety equipment play
a big importance, these include: CCTV, security alarms, fire equipment, first aid equipment,
fire alarms and escapes. An example of facilities that require management in Novatel hotels
are: a common room, restaurant/bar, pool, conference room, kids area, reception, facilities
for customers with disabilities and gym; all these have to be managed in a safe and
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