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OPER 3100
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Exam of 7 pages for the course HOSP final exam at HOSP final exam (OPER 3100)
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OPER 3100Revolutionary changes in operations are advocated by proponents of which of the
following? - ANS-Business Process Reengineering
When a company seeks to match the benefits of a successful position while maintaining
its existing position in offering customers a variety of differing services - ANS-Straddling
An activity-based map is which of the following - ANS-A network that shows how a
company's strategy is delivered to customers
In the operations strategy framework proposed in the textbook, which of the following is
a support platform? - ANS-Information management
Capabilities of a service organization that are derived from activities transform material
or information and tend to provide low cost and high quality advantages are classified
as which of the following? - ANS-Process-based capabilities
A reason for studying operations management is which of the following? -
ANS-Concepts and tools for OM are useful in other functions of business
Operations Management does not involve which of the following? - ANS-Portfolio
Management
In the production system of a hospital, a patient is considered a primary input. A primary
transformation of the same system is which of the following? - ANS-Health Care
In viewing a department store as a production system a department is primary input into
that system. A primary transformation of the same system is which of the following? -
ANS-Filling Orders
Operations Management decisions can be classified into which of the following broad
areas? - ANS-Operational planning and control decisions
Capabilities of a service organization that are derived from the ability to master new
technologies design and introduce new products, and bring new plants on line
significantly faster than one's competitors are classified as which of the following? -
ANS-Organizational-based capabilities
, Which of the following is a partial measure of productivity? - ANS-output/materials
Which of the following is a total measure of productivity? - ANS-output/inputs
If all you knew about a production system was that total daily output was 400 units and
the total labor necessary to produce the 400 units was 350 hours, and the total
materials used were 425 units, what kind of productivity measure could you use to
compute productivity? - ANS-A & B
Partial Pressure
Multifactor measure
Larry's Auto Repair shop had revenues that averaged $60,000 per week in April and
$50,000 per week in May. During both months, the shop employed 6 full-time(40hrs/wk)
workers. In April the firm also had 4 part-time workers working 25 hours per week but in
May there were only 2 part-time workers and they only worked 10 hrs per wk. What is
the percentage change in labor productivity from April to May for Larry's Auto Repair? -
ANS-8.97
The effect of the lack of synchronization among supply-chain members is referred to as
which of the following? - ANS-Bullwhip Effect
Which of the following is an organizationally driven reason for outsourcing? -
ANS-Enhance effectiveness by focusing on what you do best
Which of the following is an improvement-driven reason for outsourcing? - ANS-Improve
operating performance
When considering outsourcing, what should firms be sure to avoid? - ANS-Giving the
outsourcing partner the opportunity to become a stronger competitor
Which of the following terms best describes the ability of a company to deliver highly
customized products and services to a different customers around the world? -
ANS-Mass customization
Which of the following of Fisher's product categories includes fashionable clothing,
personal computers, and products that typically have a very brief life cycle? -
ANS-Innovative products
When implementing a JIT production system a stabilized schedule is achieved using
which of the following? - ANS-Level Scheduling
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