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HOSP final exam
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HOSP final examwhat is the first step in the basic planning process - ANS-setting an objective
what is the first step in the strategic planning process - ANS-asking "where are we now
as a business?"
Harley-Davidson sells a line of boots, helmets, and leather jackets indicating the firm is
pursuing which of the following strategies? - ANS-diversification
Winchester rugs operates a website called www.buyrugsdirect.com which indicates they
are using a strategy of - ANS-vertical integration
The 2008 announcement by Starbucks that it would be closing approximately 600 of its
stores suggests the firm was using a ________ strategy - ANS-consolidation
Although beverage industry experts recommended that Sweet Leaf replace the organic
cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf
refused because of the company's mission to provide a high-quality, organic beverage
to consumers. The 11-year old company has 50 employees, and its products are
available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million
dollar investments which will enable the business to expand its national presence.
Which of the following, if true, best supports the idea that Sweet Leaf Tea has
implemented a competitive strategy of differentiation? - ANS-Loyal customers of Sweet
Leaf Tea seek products that are USDA certified organic despite the associated higher
costs.
Which of the following strategies identifies the broad activities that each department will
pursue in order to help a business attain its competitive goals? - ANS-functional
Which of the following is used to manage employee performance and to align all
employees with the key objectives a firm needs to achieve its strategic goals? -
ANS-HR scorecard
Reese Enterprises seeks to fill upper-level positions internally whenever possible and
uses validated selection tests when considering external hires. This most likely
suggests the company is developing a ________. - ANS-high performance work system
, The firm's greatest problems relate to its employees. Employee turnover is high—most
employees at MAX leave within two years or less of being hired. In addition, the rate of
productivity among employees is not as high as executives would like. The vice
president of human resources is considering moving MAX towards a high-performance
work system.
Which of the following questions is most relevant to MAX's decision to move toward a
high-performance work system? - ANS-how would the implementation of self managing
work teams affect employee morale and work standards at MAX?
During the job analysis process, it is important to ________ before collecting data about
specific job duties and working conditions. - ANS-select a sample of similar jobs to
analyze
During the job analysis process, the primary purpose of having workers review and
modify data collected about their current positions is to ________. - ANS-confirm that
the information is correct and complete
The primary drawback of performing a job analysis regards the ________. -
ANS-amount of time a job analysis takes to complete
Which of the following guidelines is most likely recommended to managers conducting a
job analysis? - ANS-ensure that the questions and the process are clarified to
employees
Jerome, a manager at an electronics company, needs to gather job analysis information
from a large number of employees who perform similar work. Which of the following
would be most appropriate for Jerome? - ANS-holding a group interview with a
supervisor
Which of the following is the primary disadvantage of using interviews to collect job
analysis data? - ANS-employees may exaggerate or minimize some information
Which of the following is the primary disadvantage of using questionnaires to gather job
analysis information? - ANS-developing and testing questionnaires is time consuming
. Before hiring employees for the new stores, the manager is considering the idea of
conducting a job analysis for each position.
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