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Jean Inman Domain 3. - Questions with Explanations of Answers Latest Update 2024
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Jean Inman Domain 3. - Questions with Explanations of Answers Latest Update 2024
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Jean Inman Domain 3list the 5 functions of management - ✅✅-plan, organize, staff, direct,
control/evaluate
describe objectives, policies, and procedures - ✅✅ -objectives: predetermined
goals towards which mgt directs its efforts (direction, motivation)
policies: general decision making guides/boundaries
procedures: chronological, specific sequence of activities
short vs. long vs. strategic planning -✅✅ -short: 1 yr or less, operational planning,
usually the operating budget viewed in days, weeks, and/or months
long: focused on goals and objectives, 5 year time frame, requires a mission
statement
strategic: intended future outcomes, measuring success, assessing the environment
inside and outside; 10+ years
SWOT analysis; what type of planning uses SWOT? - ✅✅-Strengths,
Weaknesses, Opportunities, Threats
strategic planning
List some ways to ensure emergency preparedness. - ✅✅ --screening personnel,
have up to date contact information
-issue ID badges, evacuation routes, OSHA and HAZMAT #s easily available
-memo of understanding (MOU) with vendors
-know the name ID badge, delivery schedule of delivery people
-lock doors and windows, have surveillance cameras
-use safe food practices, only authorized personnel preparing foods
✅✅
Visualize an organizational chart. The solid lines depict what? The dotted lines depict
what? What 2 factors are not shown? - -solid - lines of authority
dotted - advisory (staff) positions
degree of authority at each level, informal relationships between employees
✅✅
Staff/specialists ___ and ___ the line, but are not involved in ____. Give example. -
-advise and support
day to day operations
consultant RD at LTC facility
positions that serve as both line and staff, having limited authority over a defined
segment of activity 2/2 specialized knowledge
, ✅✅
efficient or inefficient? - -functional positions
efficient
(ex) head of purchasing oversees purchasing for whole facility
✅✅
span of control
narrow vs. wide - -span of control: # of individuals or depts under 1 person's
direction
narrow: few employees or departments per manager; use in new or low motivated
employees
wide: several employees or departments per manager; use in seasoned or highly
motivated employees
# of meals/labor hour in each setting:
acute care
extended care
✅✅
cafeteria
school food service - -acute care: 3.5
extended care: 5.0
cafeteria: 5.5
school food service: 13-15
describe the master schedule - ✅✅ -overall/big picture
lists days on/off, vacation day, can develop weekly schedules based on the master
schedule
describe the shift schedule - ✅✅ -staffing patterns for a particular operation, i.e. AM
or PM shift.
lists positions and hours worked, # of days worked per week, and relief assignments.
describe the production schedule - ✅✅ -tells what to do when
time sequencing of events required to produce a meal
quantity to prepare and timing of prep
what is the difference between absolute and adjusted FTEs? - ✅✅-absolute:
minimum number of employees needed to staff a facility
adjusted: accounts for benefit days and days off
list the standard # of labor hours per day, week, and year - ✅✅-day: 8
week: 40
year: 2080
approximately ___ employees are needed for total coverage of each full time
✅✅
position.
how to calculate # of relief workers? total # of workers needed? - -1.55
, positions x 0.55 = # of relief workers
positions x 1.55 = total # of workers
✅✅
a relief worker can cover the "days off" of ____ full time workers per week. -
-2.5
✅✅
work simplification procedures examine the ___ parts of the job to eliminate
unnecessary aspects. It increases ___ and decreases ___. - -smallest
productivity
costs
✅✅
work simplification procedure involving a scale drawing showing path of worker
during a process - -pathway chart or flow diagram
✅✅
work simplification procedure showing movement of hands to decrease
transportation and re-plan work areas - -operation charts
✅✅
work simplification procedure studying efficiency of equipment placement, work
motions, and number of movements between equipment - -cross chart
✅✅
work simplification procedure based on observing random (intermittent) samples to
determine % time working and idle - -occurrence sampling
✅✅
work simplification procedure that reduces motions and time required; uses short,
straight routes - -motion economy
✅✅
work simplification procedure showing steps in a process using symbols -
-process chart
✅✅
productivity is the __ with which a service activity converts __ into __, expressed as
ratios - -efficiency, inputs, outputs
examples of inputs and outputs; 2 ways to increase productivity - ✅✅-inputs: labor,
materials, money, facilities, energy
outputs: meals, patient days, consults (units of service)
increase output or decrease output
✅✅
how to determine meal equivalents
(measure of __) - -total amount of food sales/average cost of typical meal
productivity
formula for meals per labor hour - ✅✅-total number of meals produced/total
number of hours worked
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