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Jean Inman_ Domain III. - Questions with Explanations of Answers Latest Update 2024
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Jean Inman_ Domain III. - Questions with Explanations of Answers Latest Update 2024
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Jean Inman: Domain IIIWhat are the 5 main functions of management? - CORRECT ANSWER-Plan,
organize, staff, direct, control/evaluate
Which one is NOT one of the 5 main functions of management?
A) Plan
B) Direct
C) Budget
D) Staff - CORRECT ANSWER-Budget
Basic function of management where objectives are predetermined, involves policies
and procedures, and always has a time span - CORRECT ANSWER-Planning
General decision making guides, boundaries within you must operate. (i.e. all
customer complaints will be addressed within 1 day) - CORRECT ANSWER-Policies
Chronological sequence of activities, specific guide for daily operations - CORRECT
ANSWER-Procedure
Planning an operating budget is an example of short range planning, long rang
planning, or strategic planning? - CORRECT ANSWER-Short range planning
Long-term planning is how long? - CORRECT ANSWER-Up to a 5 year cycle
Decisions about intended future outcomes, and how success is measured and
evaluated. Involves SWOT analysis (strengths, weaknesses, opportunities, threats) -
CORRECT ANSWER-Strategic planning
Function of management where tasks and activities are identified and divided into
positions. Relationships are established among al other functions of management. -
CORRECT ANSWER-Organizing and staffing
Shows how employees fit into the organization. Shows relationship of positions and
functions, depicts lines of authority shown with SOLID lines and advisory positions
shown with dotted lines. Does NOT show degree of authority at each level. -
CORRECT ANSWER-Organizational chart
Shows command relationship from top to lowest point. Begins with one person and
extended downward. - CORRECT ANSWER-Chain of command
Number of individuals or departments under the direction of one individual -
CORRECT ANSWER-Span of control
,Span of control in which more levels are created and more managers are needed
with newly hired personnel for supervision - CORRECT ANSWER-Narrow span
Span of control in which fewer levels and fewer managers are needed; typically
employees are highly trained - CORRECT ANSWER-Wide span
In acute conventional care, how many meals per labor hour or minutes per meal are
there? - CORRECT ANSWER-3.5 meals/labor hour
17 minutes/meal
A measure of productivity defined as the amount of food sales divided by the
average cost of a typical meal - CORRECT ANSWER-Meal equivalent
Work schedule that serves as overall plan, days on and off, vacations; basis for
developing weekly schedules - CORRECT ANSWER-Master schedule
Work schedule that shows staffing patterns for a particular operation; positions and
hours worked, number of days worked/week, relief assignments - CORRECT
ANSWER-Shift schedule
Work schedule that includes times sequencing of events required to produce a meal;
employee assignments and menu items; quantity to prepare and the timing (what to
do when). - CORRECT ANSWER-Production schedule
The minimum number of employees needed to staff the facility; counts productive
hours (hours actually worked). - CORRECT ANSWER-Absolute FTE
How many employees are necessary for everyday coverage of full-time positions. -
CORRECT ANSWER-1.55 employees
If you have 20 full-time positions, how many relief workers you would need to cover a
full year? How many total number of employees? - CORRECT ANSWER-20 x 0.55 =
11 relief employees (1.55 employees needed for coverage of one full-time employee)
11 + 20 FTE = 31 employees
OR
20 FTE x 1.55 = 31 employees
Work simplification procedure that reduces motions and time required. Use shortest
and straightest routes to move materials. - CORRECT ANSWER-Motion economy
, Work simplification procedure that involves movement of hands to reduce
transportation and re-plan work areas. Use both hands simultaneously and
effectively. - CORRECT ANSWER-Operation charts
Work simplification procedure that looks at efficiency of equipment placement,
studies work motions, shows number of movement between pieces of equipment -
CORRECT ANSWER-Cross charts
The efficiency in which a production or service activity converts inputs into output,
expressed as ratios - CORRECT ANSWER-Productivity
twenty FTE produced 2700 meals during one 40 hour week. How many meals were
produced per labor hour? - CORRECT ANSWER-20 FTE x 40 hours = 800 hours
2700 meals/800 hours = 3.38 meals/labor hour
At the end of a six month period, there are 80 positions in the department. During
that time, 18 employees were terminated and replaced. What is the labor turnover
rate? - CORRECT ANSWER-18/80 = 0.225 x 100 = 22.5%
Function of management that involves delegating, communication, and use of
management theories and styles - CORRECT ANSWER-Directing
The distribution of work to qualified people. Manager must have clear understanding
of what they want done; give specific instructions, motivate, provide training, require
complete work, and establish adequate controls - CORRECT ANSWER-Delegation
Communication response in which they tell you whether or not the correct message
has been received. - CORRECT ANSWER-Feedback
What are some barriers to communication? - CORRECT ANSWER-works not
mutually understood, poor voice quality, illegible handwriting
Communication channel where communication goes from department head down
through the ranks of workers; use procedure manuals, policy statements -
CORRECT ANSWER-Downward
Communication channel where communication goes from workers up to the
department head; open-door policy, suggestion box; provides the employee an
opportunity to heave a say in what happens in the organization - CORRECT
ANSWER-Upward
Communication channel in which communication occurs between departments, such
as Nutrition and Nursing, or between production and service within the nutrition
department - CORRECT ANSWER-Horizontal
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