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Jean Inman Domain III- Completed - Questions with Explanations of Answers Latest Update 2024
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Jean Inman Domain III- CompletedFair Labor Standards Act 1938 - ✅✅
-Also referred to as Minimum Wage or Wage
Hour Law; Set minimum wage. Must Pay time and a half after 40 hours a week
Basic function of management include - ✅✅-plan, organize, direct, control and
evaluate
Definition of Objectives - ✅✅ -predetermined, towards which management directs
its efforts.
-serves as motivators, provide direction
Definition of policies - ✅✅-general decision making guidelines, boundaries in which
you must operate
ex; dress code; all customer complaints will be addressed in one day.
Definition of procedures - ✅✅ -Chronological sequence of activities, specific guide
for daily operations (how to run the dish machine)
Operational planning - ✅✅
-Short range; covers period of 1 year or less.
-->Operational budget (days, weeks, months)
Long Range Planning - ✅✅ -up to 5 year cycle, focus on goals/objectives
-requires mission statement and long range vision
strategic planning - ✅✅
-concentrates on decisions for intended future outcomes
and how they can be accomplished;
success is measured and evaluated-- continuous and systematic
SWOT analysis includes - ✅✅-strengths, weaknesses, opportunities, threats
Organizational chart - ✅✅-shows how employee fits into operation; shows
relationship of positions and function.
*Lines of authority with solid lines
*advisory staff with dotted lines
*Degree of authority at each level and informal relationships are not sown.
Chain of command - ✅✅-shows command relationship from top to lowest level
-begins with one person and extends downward
Advisory staff - ✅✅-advice and support the line but not involved in day to day
operations
, ✅✅
Functional staff - -Serves as both line and staff. Has limited authority over a
segment of activity because of specialized knowledge, units are defined by the
nature of work.
Span of control is defined as -✅✅ -number of individuals or departments under the
direction of one individual.
1. Narrow Span- more levels created, need more managers, needed with newly
hired personnel
2. Wide Span- fewer levels and fewer managers are needed, used with highly
trained, highly motivated workers
Staffing patterns for acute care or conventional - ✅✅-17 minutes per meal or 3.5
meals per labor hour
Master Schedule - ✅✅ -Serves as overall plan; days on an off, vacations; basis for
developing weekly schedules
Shift Schedule - ✅✅ -Staffing patterns for a particular operation; positions and
hours worked, number of days worked per week, relief assignments
Production Schedule - ✅✅-Time sequencing of events required to produce a meal;
employee assignments and menu items; quantity to prepare and the time (what to do
when)
Absolute FTE - ✅✅
-minimum number of employees needed to staff the facility;
counts PRODUCTIVE hours (hours actually worked)
Adjusted FTE - ✅✅-Takes into account benefit days and days off
FTE equation - ✅✅-labor hours worked per (day/week/year depending on
question) divided by 8/40/2080 respectively related to above
Relief workers - ✅✅ -1.55 employees are necessary for everyday coverage of
full-time positions. Full time workers typically work 236 days/year
How do you determine actual number of employees needed? - ✅✅ -Full time
positions x .55 to get # of relief works needed to cover 365 days a year
-ie 20 full time x .55 = 11 relief
11 + 20 = total employees
*Relief workers can cover 2.5 full time workers each week
equation for meals per labor hour - ✅✅-#meals produced/ # hours worked
, work simplification of motion economy can be defined as - ✅✅ -reduce motions and
time required- looks at smallest pat of job (hand movements, steps take)
--^ productivity, and decrease cost
Motion economy - ✅✅ -reduce motions and time required; use shortest/straightest
routes to move materials
occurrence sampling - ✅✅-observe random sampling to determine % of time
working or idle
pathway chart of flow diagram - ✅✅-scale drawing showing path of a worker during
a process
Operation Charts - ✅✅-movement of hands reduces transportation and re-plan
work areas
Process Charts -✅✅-steps involved in process using symbols
Cross Charts - ✅✅-Efficiency of equipment placement, studies work motions,
shows number of movements between pieces of equipment
pathway chart or flow diagram is - ✅✅-scale drawing showing path of a worker
during a process
Cross chart is -✅✅-efficiency of equipment placement, studies work motions,
shows number of movements between pieces of equipment
productivity is defined as -✅✅ -is the efficiency with which a production or service
activity converts inputs into outputs, expressed as ratios
Examples of inputs - ✅✅ -Resources:
Labor, money, materials, facilities, energy
Examples of outputs - ✅✅ -Units of Service:
Meals, pt days, consults, trays
Labor turnover rate equation - ✅✅-# of employees terminated and replaced / total
positions in department x 100
Maslow's Hierarch of needs includes; - ✅✅ -Determinants of behavior, motivated by
the desire to satisfy specific needs
Basic needs are:
1. physiological- survival needs; food, clothing, shelter
2. security and safety - job security, insurance
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