Introduction to Management - Chapter 1
Controlling - correct answer-monitoring performance, comparing it with goals, and taking
corrective action as needed
Decisional roles - correct answer-make decisions to solve problems or take advantage of
opportunities.
Entrepreneur role: encouraging innovation.
Disturbance handler role: handling unforeseen problems.
Resource allocator: setting priorities about use of resources.
Negotiator role: working with others.
Informational roles - correct answer-managers receive and communicate information with
other people inside and outside of the organization.
Monitor role: being constantly alert of useful information.
Disseminator role: giving important information to employees.
Spokesperson role: being a diplomat for the organization.
Interpersonal roles - correct answer-managers interact with people inside and outside of
their work units
Figurehead role: performing symbolic tasks that represent your organization.
Leadership role: being responsible for the actions of your subordinates.
Liaison role: working with other people outside your work unit and organization.
Leading - correct answer-motivating, directing, and influencing people to work hard to
achieve the organization's goals
Management - correct answer-Management may be defined as "the art of getting things
done through people."
Managers operate within an organization, a group of people who work together to achieve
some specific purpose.
Management (defined) - correct answer-the pursuit of organizational goals efficiently and
effectively by integrating the work of people through planning, organizing, leading, and
controlling the organization's resources.
Organizing - correct answer-arranging tasks, people, and other resources to accomplish the
work
Planning - correct answer-setting goals and deciding how to achieve them.
Roles Managers Must Play Successfully - correct answer-A manager relies more on verbal
than on written communication
A manager works long hours at an in-tense pace
A manager's work is characterized by fragmentation, brevity, and variety
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