Management Chapter 1
Conceptual Skill - correct answer-the cognitive ability to see the organization as a whole
system and the relationships among its parts
Controlling - correct answer-monitoring employees' activities, determining whether the
organization is moving toward its goals, and making corrections as necessary
Decisional Roles - correct answer-pertain to those events about which the manager must
make a choice and take action
Effectiveness - correct answer-the degree to which the organization achieves a stated goal
or succeeds in accomplishing what it tries to do
Efficiency - correct answer-refers to the amount of resources used to achieve an
organizational goal
First-line managers - correct answer-are directly responsible for the production of goods and
services
Functional managers - correct answer-are responsible for departments that perform a single
functional task and have employees with similar training and skills
General Managers - correct answer-are responsible for several departments that perform
different functions
Human Skill - correct answer-the managers ability to work with and through other people and
to work effectively as a group member
Informational Roles - correct answer-describes the activities used to maintain and develop
an information network
Interim managers/Contingent managers - correct answer-are those who are not affiliated
with a specific organization but work on a project-by-project basis
Interpersonal Roles - correct answer-pertain to relationships with others and are related to
the human skills described earlier
Leading - correct answer-the use of influence to motivate employees to achieve
organizational goals
Management - correct answer-the attainment of organizational goals in an effective and
efficient manner through planning, organizing, leading, and controlling organizational
resources
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