Management Chapter 4 Multiple Choice
A business that has found ways to use technology to outperform its rivals in the marketplace
can be said to have gained ____________________.
a) environmental capital
b) competitive advantage
c) sustainable development
d) environmental certainty - correct answer-b) competitive advantage
Apps for an Apple iPhone or Goodle Android phone are examples of _______________
innovations, wheras the use of robotics in performing manufacturing tasks previously done
by humans is an example of ______________ innovation.
a) cost-benefit, process
b) product, cost-benefit
c) value-driven, service-driven
d) product, process - correct answer-d) product, process
Health insurance for employees, flexible hours to balance work and family responsibilities,
and programs to help employees deal with stress in their lives, are wats organizations might
try to improve their accomplishments in respect to _______________.
a) profits
b) human sustainability
c) innovation
d) natural capital - correct answer-b) human sustainability
If the term offshoring describes outsourcing of work and jobs to foreign locations, what is it
called when firms like Caterpillar move jobs back into the United States from foreign
locations?
a) protectionism
b) reshoring
c) disrupting
d) upscaling - correct answer-b) reshoring
Internet censorship faces in foreign countries by firms such as Google is an example of how
differences in ___________________ factors in the genreal environmenr can cause
complications for global business executives.
a) economic
b) legal-political
c) natural environment
d) demographic - correct answer-b) legal-political
Micro-credit lending that makes it possible for poor people to get small loans so they can
start small businesses is an example of a business model innovation that is also a ________
innovation.
a) social business
b) technological
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