CCEP Certification Chapter 4: Tailoring
Your Compliance Program
Outcome (as a measure of effectiveness) - correct answer-Observable, measurable results
Process (as a measure of effectiveness) - correct answer-Performance measures or the
manner in which business is conducted
Structure (as a measure of effectiveness) - correct answer-Capacity of an organization to
provide services, including staffing levels, policies and procedures
The three C's of communication - correct answer-Clear, concise and creative
What are the three items that should be reviewed annually? - correct answer-Compliance
plan, polices and procedures
What are the three measures of effectiveness? - correct answer-1. Structure
2. Process
3. Outcome
What is the most important communication device? - correct answer-Open-door policy
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