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C954 Section 4 Organization Decision-Making Flashcards.
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C954 Section 4 Organization Decision-Making Flashcards.
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C954 Section 4 OrganizationDecision-Making Flashcards
supplier power - ANS-"The supplier's ability to influence the price they charge for
supplies, including material labor and service",
threat of substitute products or services - ANS-This is high when there are many
alternatives to a product or service and low when they are a few alternatives from which
to choose.,
workflow control systems - ANS-"Monitors processes to ensure tasks, activities, and
responsibilities are executed as specified",
static process - ANS-Continuously uses a systematic approach in an attempt to improve
business effectiveness and efficiency,
dynamic - ANS-Continuously changing and providing business solutions to
ever-changing business operations,
business process reengineering (BPR) - ANS-The analysis and redesign of workflows
within and between enterprises,
customer-facing process - ANS-Results in a product or service that is received by an
organization's external customer,
business process modeling or mapping - ANS-"The activity of creating a detailed
flowchart or process map of a work process, showing its input task and activities in a
structured sequence",
business process model - ANS-"A graphic description of a process, showing the
sequence and process task, which is developed for a specific purpose and from a
selected viewpoint",
business process model and notation (BPMN) - ANS-A graphical notation that depicts
the steps in a business process,
as-is process model - ANS-Represents the current state of the operation that has been
mapped without any specific improvements or changes to existing processes,
, to-be process model - ANS-Shows the results of applying change improvement
opportunities to the current as-is process model,
swim lane diagram - ANS-"Documents the steps or activities of a workflow by grouping
activities into swim lanes, which are horizontal or vertical columns containing all
associated activities for that category department",
process owner - ANS-The person responsible for the end-to-end functioning of a
business process,
supply chain management (SCM) - ANS-Involves the management of information flows
between and among activities in a supply chain to maximize total supply chain
effectiveness and corporate profitability,
CRM analysis technologies - ANS-"Help organizations segment their customers into
categories, such as best and worst customers",
commercial off-the-shelf application - ANS-Supports general business processes and
does not require any specific software customization to meet the organization's needs,
systems development life cycle (SDLC) - ANS-"The overall process for developing
information systems from planning and analysis through implementation and
maintenance, with maintenance being the most expensive and labor-intensive step in
the process",
change agent - ANS-A person or event that is the catalyst for implementing major
changes for a system to meet business changes,
project management - ANS-"The process of leading the work of a team to achieve all
project goals within the given constraints, which can yield benefits such as increased
productivity, new opportunities, new products, and increased sales",
project scope - ANS-"Describes the business needs, problem the project will solve,
justification, requirements, and current boundaries for a project",
project plan - ANS-"A formal approved document that manages, schedules, and
controls project execution; utilizes tools such as Gantt charts to represent a project's
schedule",
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