Exam (elaborations)
Pharmacy Onboarding
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Exam of 20 pages for the course IB GLOBAL POLITICS - CASE STUDIES at IB GLOBAL POLITICS - CASE STUDIES (Pharmacy Onboarding)
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Pharmacy OnboardingThe Giant Eagle Promise - ANS-Doing the right thing at Giant Eagle includes: following
all pharmacy laws and regulations and behaving in an ethical manner at all times
PDL - ANS-Pharmacy District Leader
If asked to do something you believe is unethical, illegal, or observe illegal activity -
ANS-you should report the problem to your Pharmacy District Leader or confidentially to
the Giant Eagle Ethics Hotline
Giant Eagle Ethics Hotline - ANS-1-800-498-8889
Team Member Safety - ANS-Committed to a safe environment for all team members
and patients; to provide maximum safety, we al must work to find any safety hazards in
the pharmacy or in the store
3 Simple Steps of Team Member Safety - ANS-Respect the Risk, See it, Own it, Step up
and Speak out
Medication Safety: Medications that can cause birth defects, expose to carcinogens, or
cause a severe allergic reaction if not handled properly - ANS-Bactrium, Penicillin,
Finasteride, Tamoxifen
Medication Safety: Dirt/Contamination - ANS-Do not dispense anything that appears
dirty or contaminated
Medication Safety: Filling/Touching - ANS-always avoid touching medications with your
bare hands
Medication Safety: Dropping medication on the floor - ANS-If a medication is
accidentally dropped on the floor, never pick it up and put it back in the bottle. It must be
disposed of in the hazardous waste container as instructed. Please check with your
pharmacist before disposing of any medication
Physical Safety: Organization and Store Setup - ANS-the floor in the pharmacy and any
storage areas must be organized, without boxes, to avoid tripping; mats or rugs must
remain flat on the floor to avoid tripping
,Physical Safety: Doors - ANS-Do not leave doors into the pharmacy unlocked or
propped open
Physical Safety: Cleaning - ANS-Alcohol wipes/swabs should be used to clean the
counters, shelves, and any pharmacy surfaces
Physical Safety: Cleaning Glass Surfaces - ANS-Company approved glass cleaner
should be used to wipe all glass surfaces including doors and drive-thru windows
Pharmacy Security: During a Robbery - ANS-remain calm and cooperate, keep your
hands in sight, give the person whatever they want
Pharmacy Security: After a Robbery - ANS-activate the silent alarm, alert store leader
and pharmacy district leader, provide any information/video request to police
Smart Track (Your Paycheck) - ANS-You are required to punch in and out for your
scheduled work shift, breaks, and meals; location of smart track is store specific;
pharmacy team leader or mentor will assist you the first time you use the system; use
the system as instructed it affects your paycheck
Team Member Purchase Policy - ANS-1. You cannot shop for items and bring them to
the pharmacy to be paid for at a later time
2. If you wish to do some personal shopping during your breaks or lunches, you must
pay for the Items immediately. If the items are not consumed on your break, the items
should be taken to your car
3. You cannot ring up your own or your family member's merchandise.
Dress Code and Personal Appearance Yes - ANS-come to work neat, clean, and well
groomed; hands must be clean at all times; fingernails must be trimmed and cannot
interfere with work; hands must be washed regularly throughout the day
Dress Code and Personal Appearance No - ANS-open-toe shoes; eating or drinking
where patients can see you or near any prescription production areas; chewing gum
Open-toe shoes are permitted in the pharmacy only in the summer - ANS-False
You are permitted to send text messages while working in the pharmacy - ANS-false
, You realize you need to pick up some sugar for home. Which of the following is OK
according to the Team Member Purchase Policy - ANS-Wait until your break or lunch,
buy the sugar at the Team Member designated register and place it in your car
What does Smart Track record? - ANS-Amount of hours worked for accurate payroll
It is ok to wear a white lab coat if you like them better - ANS-false
Giant Eagle will provide a lab coat and name tag for you - ANS-True
Gum chewing is not allowed while working - ANS-True
Casual dress pants such as khakis can be worn as long as they are cleaned and
pressed - ANS-True
Since safety begins with each Team Member, you are responsible for which of the
following: understanding how to safely perform your job, being alert and safety
conscious, immediately reporting any unsafe condition or situation to management -
ANS-All of the above
In the event of a robbery, your first priority should be to press the silent alarm and call
the police before the thief leaves the pharmacy - ANS-False
What does QCSCP stand for? - ANS-Quality Customer Service and Compliance
Program
Quality Control: The QCSCP: - ANS-establishes standards for quality management
activities, integral to delivering services to patients, prescribers, and Team Members,
Supports continuous quality improvement, adheres to quality principles for our patients
and prescribers, providers an environment of high standards or performance, maintains
compliance to all government and accreditation standards
Continuous Quality Improvement (CQI): The program - ANS-focuses on the process of
root cause analysis, not the individual-involves all team members, designates
individuals for monitoring quality assurance within the pharmacy, quarterly meetings,
held inside a giant eagle location after/before business hours, mandatory for all team
members, identifies, analyzes, and documents both pharmacy incidents and QREs,
provides both productivity and defect reporting to Team Members
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