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, CONTENTS
Foreword iii
A few introductory words for teachers v
Chapter 1
DEVELOPMENT 2
Chapter 2
SECTORS OF THE INDIAN ECONOMY 18
Chapter 3
MONEY AND CREDIT 38
Chapter 4
GLOBALISATION AND THE INDIAN ECONOMY 54
Chapter 5
CONSUMER RIGHTS 74
Suggested Readings 90
, NOTESFORTHETEACHER
CHAPTER 5 : CONSUMER RIGHTS
This chapter proposes to discuss the issue of understand the issues at a deeper level. Making
consumer rights within the context of the ways posters collectively is another way to think about
markets operate in our country. There are many these issues. This lesson contains activities,
aspects of unequal situations in a market and which require visits – visit to consumer
poor enforcement of rules and regulations. Hence, protection councils, consumer organisations,
there is a need to sensitise learners and encourage consumer court, retail shops, market places, etc.
them to participate in the consumer movement. Organise the visits to maximise learners’
This chapter provides case histories – how some experience. Have a discussion with them about
consumers were exploited in a real life situation the purpose of the visit, things they need to do
and how legal institutions helped consumers in beforehand and things that need to be collected
getting compensated and in upholding their rights and the task (report/ project / article, etc.) they
as consumers. The case histories would enable would carry out after the visit. As part of this
the students to link these narratives to their life chapter, the learners may do letter-writing and
experiences. We have to enable students to speaking activities. We may have to be sensitive
understand that the awareness of being a well- to the language aspect of exercises.
informed consumer arose out of consumer
movement and active participation of people This chapter contains materials collected
through their struggles over a long period. This from authenticated websites, books, newspapers
chapter also provides details of a few and magazines. For example, http://
organisations helping consumers in different www.mca.gov.in is a website of Central
ways. Finally it ends with some critical issues of Government Ministry of Consumer Affairs.
the consumer movement in India. Another website www.cuts-international.org is the
website of a consumer organisation working in
Aspects of Teaching / Sources of Information India for more than 20 years. It publishes a
variety of materials to create consumer
This chapter has questions, case studies and
awareness in India. They need to be shared
activities. It would be preferred that students
among learners so that they can also collect
discuss these in groups orally. Some of these
materials as part of their activities. For example,
could be answered in writing individually.
case histories were taken from newspaper
While carrying out each activity you could clippings and consumers who fought in
start with a brainstorming session about the consumer courts. Let learners collect and read
activity. Similarly there are many opportunities such materials from different sources: consumer
for role-play in this chapter and this could be a protection councils, consumer courts and
useful way to share their experiences and internet.
74 U NDERST
E S ANDING
D E CONOMIC
N C D EVEL
V OPMENT
EVELOPMENT
, CHAPTER 5
CONSUMER
CO
ONS UME
ER RIGHTS
R I GHTS
TS
The collage you see below contains what are the ways in which they can
some news clippings of consumer exercise their rights as consumers to
court verdicts. Why did the people go get a fair deal from the sellers when
to the consumer court in these cases? they felt they had been denied a just
These verdicts came about because treatment?
some people persisted and struggled
to get justice. In what ways were they
denied justice? More importantly,
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