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BUSMHR 3100 Exam 2 Study Guide.
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BUSMHR 3100 Exam 2 Study GuideIntrinsic Motivation - ANS-a desire to perform a behavior effectively for its own sake
Extrinsic Motivation - ANS-a desire to perform a behavior due to promised rewards or
threats of punishment
Theory X - ANS-McGregor's theory that employees dislike work, and can only be
motivated with rewards and punishments.
Theory Y - ANS-McGregor's theory that employees are self-engages, committed,
responsible, and creative.
Maslow's Needs Heirarchy - ANS-1) Self-actualization 2) Esteem 3)Love 4)Safety
5)Physiological ;
When used to motivate employees: 1) Remember employees have needs beyond the
paycheck. 2) Focus on satisfying employee needs related to self-concepts [Self-esteem
and Self-actualization]
McClelland's Needs Theory - ANS-Achievement:
Prefers working on challenges, best in situations in which performance is due to effort
and ability prefers to work with other high achievers
Affiliation:
Likes to work in teams with cooperation and collegiality, tends to avoid conflict, likes to
be praised in private.
Power:
Likes to be in charge, likes to be in control of people and events, appreciates being
recognized
Cross-Functional Teams - ANS-Teams that involve individuals from different parts of the
organization staff.
Dysfunctional Teams - ANS-threaten organization's interests and do not collaborate well
Self-Actualization - ANS-Highest tier in Maslow's Hierarchy of Needs; The desire for
self-fulfillment -- to become the best one is capable of becoming.
, Herzberg's Motivator-Hygiene Theory - ANS-states that there are certain factors in the
workplace that cause job satisfaction, while a separate set of factors cause
dissatisfaction. It was developed by psychologist Frederick Herzberg, who theorized
that job satisfaction and job dissatisfaction act independently of each other.
Task Role - ANS-A role that helps a group achieve its goal and accomplish its work.
Maintenance Role - ANS-consists of behavior that fosters constructive relationships
among team members
Types of Maintenance Roles - ANS-
Tuckerman - ANS-creator of 5 Stages of Group/ Team development
5 Stages of Group/ Team Development - ANS-Forming ("Breaking the ice" stage)
Storming (Time of testing leader's policies and assumptions and how they fit into the
power structure)
Norming (Group is more cohesive, with less conflict)
Performing (Activity focused on problem-solving)
Adjourning (Work completed, group moves on to other activities)
Arbitration - ANS-settling a dispute by agreeing to accept the decision of an impartial
outsider
Mediation - ANS-The act or process of using an intermediary to effect an agreement or
reconciliation.
Facilitation - ANS-Alternative dispute resolution in which an outside individual facilitates
a discussion
Conflict - ANS-A serious problme, disagreement, or argument
Conflict Management Styles - ANS-Avoiding, obliging, compromising, dominating,
integrating (IOADC)
Dialectism - ANS-Programmed conflict technique fostering a structured debate of
opposing viewpoints.
Devil's Advocate - ANS-Programmed conflict technique of assigning someone the role
of the critic
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