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CTO Training Study Guide.
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CTO Training Study Guide.
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CTO Training Study GuideImportant elements of performance based training include: - ANS--based on both
performance and learning objectives
-training must be relevant to the job
-training must be concise
-based on predetermined standards
Performances based training is never to give them... - ANS-... less hands on time.
Standardized training provides... - ANS-...the same educational experience to all new
employees.
Standardized training programs: - ANS-Promote professionalism
Provide more effective training in a shorter time period
Remedial training can be identified sooner
Where was the CTO Training Program started? - ANS-San Jose Police Dept
Who is the hub of the CTO program? - ANS-(Ashanti) CTO Program Coordinator
Observation forms are completed... - ANS-...daily never weekly.
How many methods of evaluation? - ANS-Multiple methods of evaluation
As a role model, the CTOs ... - ANS-...work habits and compliance with polices and
procedures are observed by both current and former trainees.
As an evaluator... - ANS-...the CTO mud not rely on the teaching/coaching mindset to
determine how well a trainee is performing.
CTOs have an extensive responsibility to their agency such as ... - ANS-... Using
exemplary verbal, non.verbal, and written communication skills
What is the first day of evaluation called where the CTO does not evaluate the trainee
but rather gets to know them? - ANS-Limbo Day
, Poor CTO communication skills... - ANS-...can result in the trainee feeling personally
attacked.
In today's world, how many generations are working in Communication Centers? -
ANS-4
Name the generations that are working in the Comm Centers. - ANS-1. Traditionalists
2. Baby Boomers
3. Generation X
4. Generation Y
Traditionalists ... - ANS-Communicate using computer technology with caution
Baby Boomers ... - ANS-Communicate more verbally than electronically
Generation X - ANS-Communicate informally
Generation Y - ANS-Focus on outcomes, not protocol
Communication is defined ... - ANS-... as the transfer of ideas from the mind of one to
the mind of another -*** with understanding ***.
How many components does The Communication Cycle have? List them. - ANS-5
Sender
Receiver
Message
Medium
Feedback
Hearing and listening are critical skills for CTOs. What is definition of non-verbal
attending? - ANS-Physically signaling that the listener is attentive and listening.
Definition of open-ended questions. - ANS-Questions that cannot be answered yes or
no.
Paraphrasing provides ... - ANS-... restatement of the essence of the information in the
listeners own words.
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