Exam (elaborations)
FLETC BOP Final QUESTIONS & ANSWERS 2024 ( A+ GRADED 100% VERIFIED)
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FLETC BOP Final QUESTIONS & ANSWERS 2024 ( A+ GRADED 100% VERIFIED)
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FLYI NGHI GHERF L E T C
B O P
F i n a l
As
a
correctional
worker ,
you
have
responsibility
to:
-
ANS
EEM
•
Ensure
safety
of
persons
and
property .
•
Establish
order .
•
Maintain
security .
What
responsibilities
do
a
correctional
workers
have
to
keep
conflicts
from
escalating?
-
ANS
ITG
•
Intervene
•
T ake
responsibility
for
resolving
the
situation
•
Get
both
sides
of
the
story
As
a
listener
you
need
to:
-
ANS
•
Concentrate
closely
on
the
person
who's
talking.
•
Communicate
your
attention
to
the
person.
What
are
the
four
main
points
to
remember
about
communicating
attention
while
you
listen?
-
ANS
MAFU
1.
Maintain
eye
contact
2.
Attentive
posture
positioning
and
body
language
3.
Follow
the
speaker
verbally FLYI NGHI GHER
4.
Use
silence
effectively
Y our
overall
body
language
makes
a
big
difference
in
encouraging
someone
to
talk
to
you
what
are
some
key
things
to
remember?
-
ANS
SKB
Sit
or
lean
forward
Keep
still
Be
aware
of
the
look
on
your
face
What
two
techniques
are
involved
in
responding?
-
ANS
PR
1.
Paraphrasing
2.
Reflecting
When
does
paraphrasing
occur?
-
ANS
Anytime
during
the
the
conversation.
When
does
reflecting
occur?
-
ANS
At
the
end
of
the
conversation.
What
is
paraphrasing?
-
ANS
•
Determine
the
basic
message.
(Matter
of
zeroing
in
on
what
the
speaker
is
really
trying
to
tell
you).
•
Rephrasing
the
message
in
your
own
words.
(T ell
the
speaker
what
you
heard
them
say).
What
is
reflecting?
-
ANS
•
Identifying
basic
feelings
(try
to
look
at
the
situation
from
speakers
point
of
view).
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