business 101
Study of human relations - ANS-Human relations covers all types of interactions among
people—their conflicts, cooperative efforts, and group relationships. It is the study of
why our beliefs, attitudes and behaviors sometimes cause interpersonal conflict in our
personal lives and in work-related situations.
What are the Hawthorne Studies? - ANS-Elton Mayo went into a telephone assembling
company and saw it was all women working due to their small hands and dexterity. He
split the workers into groups and changed their incentives as well as surrounding to test
the levels of productivity.
Order of Maslow's Hierarchy of Needs - ANS-physiologic, safety and security, love and
belonging, self-esteem and recognition, self-actualization
what Is theory Z? - ANS-an approach to management based upon a combination of
American and Japanese management philosophies and characterized by, among other
things, long-term job security, consensual decision making, slow evaluation and
promotion procedures, and individual responsibility within a group context.
is it better to reward appropriate behavior or punish inappropriate behavior? -
ANS-Positive reinforcement such as praise and tangible rewards for appropriate work
behavior is more effective in directing employee behavior than punishingemployees for
negative behavior
what is motivation and how do you define it? - ANS-is why a person acts or behaves in
a particular way. It also drives people's willingness and desire to do something. ... In the
world of business and management, motivation has a specific meaning. It is all about
the factors that encourage individuals to be continually committed and interested in their
jobs.
what Is a goal? - ANS-describes what a company expects or hopes to accomplish over
a specific period
what is the difference between an intrinsic and extrinsic need? - ANS-extrinsic
motivation doesn't always have to be another person, but it is some outside demand,
obligation, or reward that requires the achievement of a particular goal. Intrinsic
motivation, however, is an internal form of motivation. You strive towards a goal for
personal satisfaction or accomplishment.
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