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OMGT 3123 Ellis Final Exam Questions with Answers
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OMGT 3123 Ellis Final Exam Questions with Answers
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OMGT 3123 Ellis Final ExamQuestions with Answers
What is a mission statement? - -A statement that explains why an
organization exists. It describes what is important to the organization, called
its core values, and identifies the organization's domain.
-Operations and supply chain strategy - -a functional strategy that indicates
how structural and infrastructural elements within the operations and supply
chain areas will be acquired and developed to support the overall business
strategy
-Structural element - -Includes tangible resources such as buildings,
equipment, and computer systems.
-Infrastructural element - -Includes the policies, people, decision rules, and
organizational structure choices made by a firm.
-Business strategy - -The strategy that identifies a firm's TARGETED
customers and sets time frames and performance objectives for the
business.
-conformance quality - -Addresses whether a product was made or a service
performed to specifications.
-worked 8hr shift and 90% efficient, what is the documented time? - -
Formula: 100%(actual outputs/standard outputs)
-Six Sigma Process - -Define, Measure, Analyze, Improve, Control
-Greenbelts - -More training than team members but less than blackbelts
(Individuals with basic Six Sigma training)
-Total Quality Management (TQM) - -managerial approach in which an
organization is managed so that it excels in all quality dimensions that are
important to customers.
NOT ABOUT COST REDUCTION; ABOUT TEARING DOWN BARRIERS BETWEEN
DEPARTMENTS
-conformance perspective of quality - -A quality perspective that focuses on
whether or not a product was made or a service was performed as intended.
-Which dimension of quality shows how far a product can go before
maintenance - -reliability quality
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