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HCA QUESTIONS & ANSWERS 2024 ( A+ GRADED 100% VERIFIED)
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HCA QUESTIONS & ANSWERS 2024 ( A+ GRADED 100% VERIFIED)
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flyinghigherHCA
body language is what you communicate through your body movement.
TRUE OR FALSE - ANS TRUE
nonverbal communication, like gestures, is the same in all cultures.
TRUE OR FALSE - ANS FALSE
To communicate effectively with a client, they need to:
1. Like what you have to say
2. Understand what you said the way you mean it
3. Sit close to you when you are talking - ANS Understand what you said the way you mean it.
When a client is upset you should:
1. Walk away
2. Remain calm and balanced flyinghigher
3. Try to change the conversation topic - ANS Remain calm and balanced
To be an effective active listener:
1. Stay focused on personal care tasks
2. Stop what you are doing and focus on speaker
3. Think about what you want to say while the speaker is listening - ANS Stop what you are doing and focus on speaker .
A client is trying to explain why they are upset, but you are having trouble understanding. You should:
1. Let it go.
2. Tell them you will only listen if they calm down
3. Restate their basic ideas in your own words to test your understanding - ANS Restate their basic ideas in your own words to test your understanding.
To make sure what you say communicates respect and engages the client, you should:
1. Think about what you want to say before you speak 2. Say whatever comes to mind flyinghigher
3. Say what you think the client wants to hear - ANS Think about what you want to say before you speak.
To listen with empathy , you need to first identify the emotions the speaker is feeling.
TRUE OR FALSE - ANS TRUE
Your body language is not as important as the words you use.
TRUE OR FALSE - ANS FALSE
What type of communication style is the speaker using in the example:
GETTING TO THE BEACH THE TRAFFIC WASN'T TOO BAD. WE SAW A POD OF DOLPHINS SWIM BY. THEY MUST HAVE BEEN THERE FOR ABOUT 10 MINS, SWIMMING AROUND & EATING FISH. THEY WERE ABSOLUTEL Y BEAUTIFUL TO WATCH. YOU KNOW DOLPHINS ARE ONE OF THE SMARTEST ANIMALS IN THE SEA & CAN TALK TO EACH OTHER? I WONDER WHA T THEY MUST HAVE BEEN TALKING ABOUT . I THINK WHALES TALK TO EACH OTHER AS WELL. OH, THAT REMINDS ME OF THE TIME I WENT WHALE WATCHING...
1. Branching
2. Linear flyinghigher
3. Meandering - ANS If you notice your client having difficulty with hearing loss, you should check to see when they were last examined by a medical provider .
TRUE OR FALSE - ANS TRUE
You should always document & report any observed changes in the clients condition
TRUE OR FALSE - ANS TRUE
The 3 conversational bad habits are:
1. Advising, annoying & improvising your POV
2. Advising, avoiding & improvising your POV
3. Ignoring, avoiding& sharing your POV - ANS Advising, avoiding & improvising your POV.
When communicating with a person living with a disability it is important to:
1. Ignore them & only speak to their support person
2. Always assume they need help
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