MHA Exam 5 Questions & Answers
(version 2) 2024/2025
People problems - ANSWERS_______ _______ are an inevitable component for anyone who manages
other or supervises their work.
Job related difficulties
Personal problems experienced largely outside of work
Combination of the two - ANSWERSProblems presented by employees can come about because of
_____________,_____________, or ____________.
deteriorating performance, reduced productivity, disruption of a department's ability to operate
normally - ANSWERSIf an individual's personal problems are affecting work through
______________,______________, or _____________, then a supervisor must become interested
because of the negative effects on operations.
Events in an individual's private life - ANSWERS_______________ are not the business of a manager.
results; causes - ANSWERSManagers must always address the _________ of behavior, and never attempt
to infer the ___________ of that behavior.
Point out errors of judgement or improper actions and offer suggestions as to how these can be
corrected.
Provide whatever help is needed to take appropriate corrective action. - ANSWERSWhat can a manager
do to address behavior issues?
Problems that seem to lie outside of the working situation - ANSWERSManagers must not ask individuals
about __________________.
performance; behavior - ANSWERSThe primary purpose of taking steps towards correction is to correct
employee _________or____________.
, Teach or correct problem behaviors - ANSWERSAlthough discipline involves punishment, its underlying
reason is to ________________.
Corrective process - ANSWERSCorrection is always the primary intent of what is referred to as the
____________ __________.
to correct behavior. - ANSWERSThe primary objective of disciplinary action should always be
____________.
problems of performance; true behavior problems - ANSWERSIt is essential to separate ___________
from ___________.
Performance problems - ANSWERS__________ _________ are manifested in an employees failure to
consistently meet the expectations or requirements of a job, and generally show up as difficulty doing
the work and producing the minimum level of quality or output required.
Behavior problems - ANSWERS___________ __________ involve violations of policies or work rules;
these are conduct issues; usually unrelated to performance, and they may have no bearing on how an
employee is performing on the job.
Performance problem - ANSWERSWhen an employee CANNOT perform, then the issue involves a
_________ _________.
Behavior problem - ANSWERSWhen an individual WILL NOT perform, then the issue involves a
__________ _______.
informed of all applicable policies and work rules. - ANSWERSConcerning behavior, it is essential that
employees are ________.
thoroughly trained and given every opportunity to learn their jobs. - ANSWERSConcerning performance,
it is equally essential that all employees be ______________.
(version 2) 2024/2025
People problems - ANSWERS_______ _______ are an inevitable component for anyone who manages
other or supervises their work.
Job related difficulties
Personal problems experienced largely outside of work
Combination of the two - ANSWERSProblems presented by employees can come about because of
_____________,_____________, or ____________.
deteriorating performance, reduced productivity, disruption of a department's ability to operate
normally - ANSWERSIf an individual's personal problems are affecting work through
______________,______________, or _____________, then a supervisor must become interested
because of the negative effects on operations.
Events in an individual's private life - ANSWERS_______________ are not the business of a manager.
results; causes - ANSWERSManagers must always address the _________ of behavior, and never attempt
to infer the ___________ of that behavior.
Point out errors of judgement or improper actions and offer suggestions as to how these can be
corrected.
Provide whatever help is needed to take appropriate corrective action. - ANSWERSWhat can a manager
do to address behavior issues?
Problems that seem to lie outside of the working situation - ANSWERSManagers must not ask individuals
about __________________.
performance; behavior - ANSWERSThe primary purpose of taking steps towards correction is to correct
employee _________or____________.
, Teach or correct problem behaviors - ANSWERSAlthough discipline involves punishment, its underlying
reason is to ________________.
Corrective process - ANSWERSCorrection is always the primary intent of what is referred to as the
____________ __________.
to correct behavior. - ANSWERSThe primary objective of disciplinary action should always be
____________.
problems of performance; true behavior problems - ANSWERSIt is essential to separate ___________
from ___________.
Performance problems - ANSWERS__________ _________ are manifested in an employees failure to
consistently meet the expectations or requirements of a job, and generally show up as difficulty doing
the work and producing the minimum level of quality or output required.
Behavior problems - ANSWERS___________ __________ involve violations of policies or work rules;
these are conduct issues; usually unrelated to performance, and they may have no bearing on how an
employee is performing on the job.
Performance problem - ANSWERSWhen an employee CANNOT perform, then the issue involves a
_________ _________.
Behavior problem - ANSWERSWhen an individual WILL NOT perform, then the issue involves a
__________ _______.
informed of all applicable policies and work rules. - ANSWERSConcerning behavior, it is essential that
employees are ________.
thoroughly trained and given every opportunity to learn their jobs. - ANSWERSConcerning performance,
it is equally essential that all employees be ______________.
