Exam (elaborations)
USPS Exam 421 SSA Academy 2023 Questions and and answers
- Course
- Institution
USPS Exam 421 SSA Academy 2023 Questions and and answers
[Show more]
Seller
Follow
Hkane
Reviews received
Content preview
USPS Exam 421 SSA Academy 2023_______________ surcharges are applied to First Class Mail when item is polybagged or
polywrapped - correct answer-Nonmachinable
2 types of accountability in the postal service include - correct answer-Individual and
segmented inventory
A change of address is valid for - correct answer-18 months
A letter that is square instead of rectangular is considered - correct answer-Non-machinable
A machinable parcel cannot weight more than - correct answer-25lb
A parcel that weights more than 70lb is - correct answer-Nonmailable
A Priority Mail Express customer is entitled to a refund if: - correct answer-Delivered Late
A resource where mail processing categories can be found is the - correct answer-DMM 101
A single postal service international money order can never exceed? - correct answer-$700
A unity where each SSA is assigned stamp stock and is accountable for any losses is called
- correct answer-Individual Accountability
A weekly publication designed to streamline communications between headquarters and
retail unit is the - correct answer-Retail Digest
Advance deposits must be remitted before - correct answer-Excessive cash builds up in the
SSA's till
All postal products and services can be purchased by credit card EXCEPT. - correct
answer-Money Orders
An active listening technique used to create a successful transaction is called - correct
answer-Clarifying
An optional, free daily preview of mailpieces to be delivered is called: - correct
answer-Informed Delivery
An organized workstation creates a more __________________ workpace - correct
answer-Effiecient
Any mailable item weighing _______ or less can be sent first class mail - correct answer-13
oz
, Can customers visit to determine if an item is mailable - correct answer-Yes, properly
packaged
Can duck stamps be returned for a refund after purchase? - correct answer-No, all sales
final
Can you mail a knife - correct answer-Yes
Can you mail honey bees via surface? - correct answer-Yes
Can you mail strike anywhere matches internationally - correct answer-No
Change of Address is valid for: - correct answer-18 months
Collection of seasonal stamps for all cultures - correct answer-Holiday stamps
Contains electronic versions of postal forms - correct answer-Pub 223 directives and firms
catalog
Contains information governing domestic mail services - correct answer-DMM
Contains information governing international mail - correct answer-IMM
Contains supplemental information within postal manuals - correct answer-Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and applying
correct pricing helps to protect - correct answer-Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - correct
answer-POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - correct answer-Every Door Direct Mail (EDDM)
Customers in city delivery areas purchase postal products by ordering through self
addressed, postage paid envelopes or by phone - correct answer-Stamps by mail/ phone
Customers that need more pickup times than a firm holdout and or have more mail each day
than the largest box in your office holds can request and pay for what service? - correct
answer-Caller service
Designated Post office have a service for transients, what is this called? - correct
answer-General Delivery
Designated to process 80% of transaction types that come into retail. They handle non-cash
transactions, accepting major credit card and debit cards - correct answer-Self Service Kiosk
SSK
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Hkane. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $7.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
79373 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now
Recently viewed by you
