Chapter 8: Human Resource
Management Summary Questions
What are the five main tasks of a human resource manager? - correct answer-The five main
tasks are planning for staffing needs, recruiting and hiring workers, providing for training, and
evaluating performance, determining compensation and benefits, and overseeing employee
separation.
What are the three overall objectives of a human resource manager? - correct answer-The
three overall objectives are providing qualified, well-trained employees for the organization;
maximizing employee effectiveness; and satisfying individual employee effectiveness; and
satisfying individual employee needs through monetary compensation.
Describe several recruiting techniques used by human resource managers. - correct
answer-Techniques include college job fairs, personal referrals, want ads, company Web
sites, online job sites, and online interviews such as jobcasts.
What is the function of the Equal Employment Opportunity Commission (EEOC)? - correct
answer-The EEOC investigates discrimination complaints and helps employers set up
affirmative action programs.
What are the benefits of computer-based training? - correct answer-Computer-based training
offers consistent presentations, interactive learning, and employees can learn at their own
pace. It is also less expensive than other types of training.
What is a management development program? - correct answer-A management
development program provides training designed to improve the skills and broaden the
knowledge of current and potential executives.
What are the four criteria of an effective performance appraisal? - correct answer-A
performance appraisal should take place several times a year, be linked to organizational
goals, be based on objective criteria, and be a two-way conversation.
Explain the difference between wage and salary? - correct answer-Wages are based on an
hourly pay rate or the amount of work accomplished. Salaries are paid periodically, such as
weekly or monthly. Salaries do not fluctuate with hours worked.
What are flexible benefit plans? How do they work? - correct answer-flexible benefit plans
offer a choice of benefits, including different types of medical insurance, dental and vision,
and life and disability insurance. Typically, each employee receives a set allowance to pay
for these benefits depending on his or her needs.
What is the difference between voluntary and involuntary turnover? - correct
answer-Voluntary turnover occurs when employees leave firms to start their own businesses,
take jobs with other firms, move to another community, or retire. Involuntary turnover occurs
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