Who must take corrective action if an investigation confirms a harassment complaint has merit? -
Correct Answer - The Fire Chief
Looking beyond the physical attributes of individuals and matching the individual's strengths with the
organization's needs in order for the organization, the individual, and the officer to be successful is a
must for the fire officer to maintain _____________. - Correct Answer - cultural diversity
What is one of the four basic tasks expected of a good fire officer, as reported by the administrative fire
officers study? - Correct Answer - notifications
What type of organizational document is developed to provide definite guidelines for present and future
actions? - Correct Answer - Policy
What type of organizational document establishes or prescribes specific operational or administrative
methods to be followed routinely for the performance of designated operations or actions? - Correct
Answer - standard operating procedure (SOP)
Fire fighters who want to initiate a harassment complaint have three methods for doing so. At what
level must they first make contact? - Correct Answer - It is their choice.
What term does the International Association of Fire Chiefs use for a Fire Officer I? - Correct Answer -
supervising fire officer
What is one method of fostering the concept of appropriate workplace behavior? - Correct Answer -
Fire fighters develop their own set of rules.
Which of the four functions of management does the fire officer use to take the available people,
equipment, structure, and time and develop them into an orderly, functional, and structural unit? -
Correct Answer - organizing
What are the primary causes of death to fire fighters operating in a burning structure? - Correct Answer
- flash over and structural collapse
, Which of the four functions of management deals with developing a scheme, program, or method that is
worked out beforehand to accomplish an objective? - Correct Answer - planning
Which of the four functions of management is used when a fire officer considers the impact on the
budget before making purchases? - Correct Answer - controlling
Most experts believe that span of control should extend to no more than a specific number of people.
What is that number? - Correct Answer - 5
Human resource management is built from two generalized schools of management thought. What is
one of those schools? - Correct Answer - scientific
According to the NFPA, about what percentage of American fire fighters are volunteers? - Correct
Answer - 72%
If fire officers have the authority to solve a given problem that has come up, what should they do about
involving their supervisors first? - Correct Answer - Nothing; they should go ahead and make a decision.
Fire officers should consult their supervisors if they are going to make a decision that
__________________. - Correct Answer - goes beyond their scope of authority
When an officer tells subordinates that he does not agree with unpopular orders, but the orders have to
be enforced anyway, what is the result? - Correct Answer - The officer's authority and supervisory
ability is undermined.
What type of organizations do private industries or nongovernmental organizations use to provide fire
protection to factories, processing plants, and large private facilities? - Correct Answer - fire brigades
What is the lowest level of fire officer that could be in a chief officer position? - Correct Answer - III
What type of study was used to greatly improve performance in the Fire Fighter Combat Challenge? -
Correct Answer - time and motion
What type of organizational document is developed by various government or government-authorized
organizations to implement a law that has been passed by a government body? - Correct Answer -
Regulation
When officers are preparing to present a class on a topic, what/whom should they consult first? -
Correct Answer - their personal training library
What agency enforces the federal laws establishing the civil rights of Americans? - Correct Answer -
Equal Employment Opportunity Commission
Historically, what did it mean if a house had a fire mark on it? - Correct Answer - The house was covered
by insurance.
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