Ch 9. Practice Quiz (GEB 4223)
One of the best ways to reconnect with your new boss is to: - ANS-Meet with your boss and go
over why you were hired and therefore, what will be expected of you during the first few weeks
and months
By making your boss your most valued customer, you are - ANS-Maximizing their positive
experience during your interactions and developing a deep understanding of their objectives,
top priority results, obstacles to success, and consequences of failure
After accepting a job offer and starting your new job, you can relax a bit and no longer need to
act like you're in the selection process - ANS-False
By making your boss your mentor, you are - ANS-All of the answers
In the event that you fail to deliver on early expectations, miss a deadline, or other mistake how
should you react - ANS-Use a structured approach to acknowledge and apologize for the
mistake. Then analyze, summarize, create an action plan, report progress, and set up a closure
meeting
A great way to maximise your boss's customer experience is to imagine they have to complete a
survey after each interaction with you and send it to Human Resources who compile a report for
the president or owner of the company. Behave in a way that would score 5 stars every time. -
ANS-True
Whose responsibility is it to make sure you find out how things work around you including
understanding your boss's (and the organizations) top-priority results - ANS-Yours
The Career Cycle provides five tips on being a good mentee (protégé). To ensure you get good
feedback on how to improve your performance, you should - ANS-Listen take notes, and make
plans to address and revisit any criticism. NEVER take it personally or get defensive
There are six steps to effective communication. To define your objective, you should -
ANS-Decide what you expect to happen when the conversation is over
There are six steps to communication. After defining your objective, the first thing you should do
is: - ANS-Get attention and build desire before making your request
There are six steps to communication. To ensure people are still listening with attention and are
agreeing with the logic of your communication you should - ANS-Never assume listeners have
understood you and are in agreement. Regularly ask for feedback as you communicate
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