TICO - Module 5
A registrant is required to reimburse the Fund for any claims paid to the registrant's
customers under the following circumstances - correct answer-the registrant is bankrupt or
insolvent or has ceased to carry on business
the registrant purchased travel services on the customer's behalf, extending credit to the
customer
the customer paid the registrant for the travel services after the supplier of the travel services
had become bankrupt or insolvent or ceased to carry on business
Additional Information Requirement (Consumer Claims Procedure) - correct answer-If a
claim is received incomplete, the TICO Board may ask the claimant to provide additional
information or documentation to prove his or her claim.
In such cases, the claimant has 12 months from receiving the request to provide the details.
If a claimant does not do so, TICO will consider the claim "abandoned."
Depending on the circumstances, TICO may give a claimant additional time to provide the
requested details
Administration of the compensation Fund - correct answer-TICO may borrow money to
supplement the Compensation Fund. If the Fund has more money than what it needs to
meet TICO's immediate needs, TICO can invest funds in authorized investments
TICO's Board of Directors may retain the services of experts or advisors, (legal counsel,
accountants, staff, or trade associations) to: administer and manage the Fund; investigate
claims; and maintain and protect the Fund
The Fund may be used to pay these individuals for their services
To ensure that the Fund is properly managed, the Director can request from the Fund
administrators any information, books, records, or documents related to the Fund
The Director can also request an audit of the affairs of the Fund. If that happens, the TICO
Board must assist the auditors and provide any information they require
Affidavit requirement (Consumer Claims Procedure) - correct answer-legal written document
that a claimant must swear or affirm is true, in front of a commis- sioner of oaths, a notary
public, or a lawyer
Appeal Process - correct answer-TICO Board must immediately notify the claimant in writing
if it decides that a claim or any part of it is not eligible for reimbursement.
, The Board must tell the claimant that he or she has the right to a hearing before the Licence
Appeal Tribunal, and how and when to request a hearing.
Claimants who wish to appeal a Board decision are entitled toa hearing before the Tribunal
as long as they mail or deliver a written request to the Registrar and the Tribunal within 15
days after being informed that their claim was denied
If a claimant does not request a hearing
- the decision of the TICO Board becomes final.
If a claimant does request a hearing
- the Tribunal will select a date and hold the hearing. The parties required to be involved at
the hearing are the claimant, TICO, and any other person specified by the Tribunal
Tribunal has the power to either:
- allow the claim in whole or in part and direct TICO to pay the amount allowed from the
Fund
- deny the claim in whole or in part
Basic documentation requirements (Consumer Claims Procedure) - correct
answer-Claimants must complete a TICO claim form and provide supporting documents to
show that payment was made to an Ontario-registered travel agent
- Eg. copy of the claimant's cancelled cheque or credit card statement and the receipt for the
travel services
TICO registrants must provide proof that a refund or alternative travel services were
provided in support of their claims
claimant is not entitled to be reimbursed for - correct answer-payments for travel services
that were provided or for
which alternate travel services were made available
payments for travel services that were available, but were not received because of an act or
a failure to act on the part of the customer or of another person for whom the travel services
were purchased
counselling fees paid to a travel agent
amounts for travel services that were to be received as a prize, award or goodwill gesture
amounts for travel services that the customer obtained
with a voucher, certificate, coupon or similar document
that the customer did not pay for
amounts for travel services that the customer did not pay for with cash or by a cheque, credit
card or other similar payment method
insurance premiums
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