TICO Supervisor/ Manager Exam
"Sales in Ontario" refers to
a. the amount paid to or through a travel agent or travel
wholesaler for services sold in Ontario during a given
period of time
b. the amount paid to travel agents only, for services sold to
Ontario consumers during a given period of time
c. the amount paid to travel wholesalers only, for all travel
bookings originating in Ontario during a given period
of time
d. an annual list of travellers who booked through an
Ontario-registered travel agent or wholesaler - correct answer-a
A consumer is dissatisfied with a vacation tour package purchased
from a travel agent at ABC Travel in Ontario. Who
should the consumer approach first to make a complaint?
a. TICO
b. Ministry of Consumer Services
c. ABC Travel
d. a lawyer - correct answer-c
A man has violated the Travel Industry Act, 2002 by providing services as a
travel agent without actually being registered. As a result of his conviction, the
penalty could be
a. a fine of not more than $50,000
b. imprisonment for a term of not more than two years less a day
c. a fine of not more than $250,000
d. both a fine of not more than $50,000 and imprisonment for a term of not
more than two years less a day - correct answer-d
A TICO investigator arrives at ABC Travel Agency and sees someone inside taking files
from the cabinets and burning them in a pail. The investigator enters the agency and
searches the premises, without a search warrant. Is the investigator allowed to do this?
a. yes, as long as it is within the hours of 6:00 am and 9:00 pm
b. no, the investigator cannot enter the premises without the warrant
c. yes, exigent circumstances allow for the investigator to enter and search the
premises
d. no, the investigator can enter only if accompanied by the police - correct answer-c
A trust account may NOT be used to
a. borrow funds to keep the travel agency profitable if a customer is late in
paying for a package tour
b. pay a wholesaler for the package tour for which the travel agency has
received the money
c. issue refunds to customers
, d. transfer a registrant's commission to the general account after the travel
wholesaler has been paid - correct answer-a
ABC agency has been in business for six months. The advertising
bill must be paid. Can ABC take money from the
company trust account to pay the bill?
a. yes, but only after money is transferred from the general
account to the trust account
b. yes, because the trust account can be used for operating
expenses such as advertising
c. no, because only the general account can be used for
operating expenses
d. no, because ABC does not have to maintain a trust
account after being in business for six months - correct answer-c
ABC Travel Agency has been in business for two years. The owner informs TICO
that he plans to stop maintaining a trust account. Under Ontario Regulation
26/05,can he do this?
a. no, he must operate a trust account
b. yes, as long as the general account contains the equivalent of sales from
the past 12 months he can close the business's trust account
c. no, he must be in business for three fiscal years before he can choose not
to operate a trust account
d. Yes, if he provides security in lieu of trust accounting. - correct answer-d
According to the Travel Industry Act, 2002, which of the following
must be compliant with the Education Standards in a
travel agency?
a. all staff no matter what their role is in the agency
b. all staff providing information about travel services to
the public
c. only the owner of the agency
d. only the owner and the supervisor/manager of the agency - correct answer-b
All agencies are required to maintain business records. Which of the following does
NOT fall under the category of business records?
a. accounting and banking files
b. brochures that identify destinations and accommodations
c. payment records
d. files containing client options regarding refund or alternative travel services - correct
answer-b
As defined in Ontario Regulation 26/05, a financial statement does NOT need to
include
a. a statement of sales in Ontario made during a specific period
b. a balance sheet or income statement
c. the individual invoices sent to customers during a specific period
d. a reconciliation of the trust account with customer deposits - correct answer-c
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