Questions and Correct Answers, 100% Correct.
Nursing ABC's
airway, breathing, circulation
Responsibilities of the Professional Nurse
Caregiver
Communicator
Educator
Counselor
Leader
Researcher
Advocate
Collaborator
ANA
American Nurses Association
NLN
National League for Nursing
AACN
American Association of Colleges of Nursing
NSNA
National Student Nurses Association
Guidelines for nursing practice
Standards of Nursing Practice
Nurse Practice Act
Licensure
QSEN
Quality and Safety Education for Nurses
QSEN purpose
To prepare nurses with the competencies necessary to continuously improve the quality
and safety of the health care systems in which they work
6 competencies of QSEN
Patient/family centered care
Collaboration and teamwork
Evidence Based Practice
Quality Improvement
Safety
Informatics
Therapeutic Communication Techniques
giving information, stating observations, open questions, general leads, focused
questions, giving recognition, offering self, conveying acceptance, verbalizing the
implied
Forms of communication
Written/Electronic
•Verbal
, •Non-verbal
•Intrapersonal
•Interpersonal
Verbal communication
Vocabulary
•Pacing
•Intonation
•Clarity and brevity
•Timing and relevance
Non verbal communication
Eye contact
•Facial expression
•Posture
•Gait
•Gesture
•Personal appearance
•Sounds
•Silence
Intimate zone
0-18 inches
Personal zone
18 inches to 4 feet
Social zone
4 to 12 feet
Public zone
12 feet or beyond
Factors Influencing Communication
Gender
•Sociocultural
•Roles & Relationships
•Altered sensory perception
- Impaired vision, hearing
•Mental & Emotional states
•Values
•Environment
The nurse client relationship phases
•Orientation
-Establish trust/rapport
•Working
-Develop and implement
solutions to concerns
and evaluate interventions
•Termination
-Closure of the relationship
SBAR