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A client's motivation for change is most impacted by: - ✔✔a past experience and expectations for
success or failure
A client you are working with has begun to recognize how some of his behaviors tend to bring about the
same negative outcomes and shows a greater willingness to talk about this with you. This is an example
of: - ✔✔Contemplation
The client you are working with tells you that, despite what his family says, he does not feel that his
behavior is problematic. What stage of change best describes his response? - ✔✔Pre-Contemplation
After completing several sessions with a social worker, Mr. H advises that he believes that he is capable
of achieving his goals. This statement is an example of: - ✔✔Self-Efficacy
Tasks to be completed by the social worker during the initial phase of the helping process include: -
✔✔Gathering information about the person
Which of the following is NOT true about interviewing children? - ✔✔Toys should be removed from the
office in order to keep the child focused
The term relational reaction is an expression of: - ✔✔Emotions on the part of the client or social worker
A skill that encourages a client to continue verbalizing a concern is known as: - ✔✔Furthering
Additive empathy is employed as a means to enhance: - ✔✔Self-Awareness
Which of the following statements about the solution-focused approach are NOT true? - ✔✔It
emphasizes expert information
, When using confrontation, in order to avoid offending or alienating a client, a social worker should use: -
✔✔Empathic communication
In order to enhance one's self-image, encourage motivation for continued change, and enhance the
client's feeling of control over a situation, the social workers should: - ✔✔Give positive feedback
Which of the following statements regarding self-disclosure is FALSE? - ✔✔A social worker should not
reveal information about home and family life with the client
If a client expresses interest in having a social relationship with a social worker or starts to make
excessive contacts, the social worker should: - ✔✔Set boundaries and limits
Which of the following is key to the development of the social worker client relationship during the initial
phase? - ✔✔Role clarification
Facilitative conditions include all of the following EXCEPT: - ✔✔Motivation
Reciprocal empathy is best used as a means to: - ✔✔Encourage the client's verbalization of concerns
"It seems like you've got a lot on your plate and you're feeling overwhelmed with all that is happening
right now." This statemen is an example of: - ✔✔Empathetic response
All of the following statements about authenticity and self-disclosure are true EXCEPT: - ✔✔A personal
self-disclosure is an effective cross-cultural skill to build rapport
"I'm impressed by the way you handled yourself in that situation. You showed a great deal of self-
control. I can tell you've been working hard on this!" This statement is an example of: - ✔✔Self-involving
statement
Nodding the head, using facial expressions, and gesturing are examples of: - ✔✔Minimal prompts