Spirit Airlines Lesson 8: Denied Boarding
2019
What does DBC stand for? - CORRECT ANSWER-denied boarding
compensation
what are two types of denied boarding? - CORRECT ANSWER-voluntary
involuntary
What do we do anytime a volunteer is not needed? - CORRECT
ANSWER-1.advise them seat is not needed
2.thank them (guest)
3.advise ramp
When a flight is oversold what must the GSA do? - CORRECT ANSWER-make
continuous announcements
What does DBT stand for? - CORRECT ANSWER-denied boarding tool
Denied boarding tool displays what types of compensation that have been
awarded? - CORRECT ANSWER-1.Reaccomodation
2.vouchers
3.amenities
What is fares? - CORRECT ANSWER-fare paid plus taxes and fees
How do we determine an involuntary guest? - CORRECT ANSWER-by sequence
number (last to check-in)
We NEVER deny boarding to who? - CORRECT ANSWER-1.minors
2.disabilities (Deaf,WCHR,ESAA,SRVA)
Guest with spirit miles in an involuntary situation, what do we do? - CORRECT
ANSWER-1.give miles back
2.for fares associated with just look up a random PNR
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