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OD (Organizational Development) process interventions are structured activities and
strategies designed to improve the functioning and performance of an organization
by addressing issues in processes, behaviors, and interactions among individuals
and groups. These interventions are aimed at fostering better communication,
enhancing problem-solving abilities, promoting teamwork, and creating a more
cohesive and effective organizational culture.
Key characteristics of OD process interventions include:
• Focus on Human Processes: They primarily target interpersonal and group
processes, such as communication patterns, decision -making processes,
conflict resolution mechanisms, and leadership styles.
• Facilitation and Guidance: These interventions often involve external or
internal facilitators who guide the process, ensuring that the interventions are
appropriately implemented and that participants engage meaningfully.
• Data-Driven: OD process interventions rely on data collected from various
sources within the organization to diagnose problems and design suitable
interventions.
• Iterative and Continuous: The process is typically iterative, involving
continuous feedback loops, regular evaluations, and adjustments based on
ongoing assessments.
QUESTION 2:
Given the organizational issues at TelevistaCom, several process interventions can
be particularly useful:
1. Team Building:
o Description: Activities designed to improve team dynamics, enhance
communication, and foster collaboration among team members.
o Application to TelevistaCom: Given the ongoing conflicts and apathy
among members, team-building exercises can help rebuild trust,
improve morale, and align team goals. Techniques such as role
clarification, intergroup activities, and team problem-solving sessions
can address confusion about assignments and lack of initiative.
2. Conflict Resolution:
o Description: Interventions aimed at identifying, addressing, and
resolving conflicts within the organization.
o Application to TelevistaCom: Structured conflict resolution sessions,
mediated by an experienced facilitator, can help address the ongoing
conflicts and complaints. Techniques such as interest-based relational
(IBR) approach and facilitated dialogue can be used to resolve
disputes and improve relationships.
3. Process Consultation:
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