Quality - ANS-The degree of excellence of a product or service and conformance to the
customer requirements.
What is Six Sigma? - ANS-A business methodology that employs a customer centric
and fact-based approach to reduce process variation and waste.
DMAIC stands for ? - ANS-Define, Measure, Analyze, Improve, Control
The five levels in the Six Sigma Team - ANS-Green belts, Black belts, Master Black
belts, Champions, Executives
Apart from financial accounting, Business Score Card (BSC) also considers? -
ANS-Internal processes, customer satisfaction, and learning and growth
Strategy map depicts a chain of? - ANS-cause and effect relationships between the
perspectives and the relationships that are represented by interlinked objectives.
Lean focuses on... - ANS-Maximizing customer value while minimizing or even
eliminating waste
Relationship between Lean and Six Sigma - ANS-Two different methodologies that
combine to form and create a powerful continuous improvement methodology
Principles of Lean - ANS-1.) Identify value
2.) Map the value steam
3.) Create flow
4.) Enable pull
5.) Seek perfection
Common Lean tools and techniques - ANS-Poka-Yoke, 5S, Kaizen, JIT, Heinjunka,
Standardized Work, Take Time
Poka-yoke - ANS-Mistake-proofing, implementation of fail-safe mechanisms
Kaizen - ANS-Continuous improvement method to improve the functions of an
organization
,5S - ANS-Organize work area: Sort, Set in order, Shine, Standardize, Sustain
JIT - ANS-Just In Time: Technique about producing just the right amount in the just the
right time with just the right quality.
What does JIT prevent? - ANS-Accumulation of inventory
Heijunka - ANS-Production leveling and smoothing: Reduce waste that occurs due to
fluctuation in customer demands
Takt Time - ANS-Maximum time in which the customers demands need to be met daily
(time available/demand rate)
What is the major objective of the Theory of Constraints?
A. Improve profit by eliminating bottlenecks
B. Reduce variation in the process
C. Produce products more quickly
D. Impress customers by meeting demand - ANS-A. Improve profit by eliminating
bottlenecks
The Theory of Constraints is used for identifying..? - ANS-The most important limited
factor that stands in the way of achieving a goal (bottlenecks, etc.)
Value Stream Map is a ? - ANS-Visualization tool to map the flow and identify all
activities in the value chain
DFSS ensures - ANS-A new product or service meets the customer requirements
Two types of DFSS methodologies - ANS-1.) DMADV
2.)IDOV
Quality Function Deployment (QFD) focuses on - ANS-Customers needs or Voice of
Customer
Failure Modes and Effects Analysis - ANS-Identifies all possible failures in a design
process, product, or service
What is DMADV used for ? - ANS-an existing product/service
IDOV stands for - ANS-Identify, Design, Optimize, Verify
IDOV is used for ? - ANS-a new product or service
PFMEA stands for - ANS-Process Failure Mode Effects Analysis
PFMEA is used on - ANS-new or existing processes to uncover failures
DFMEA stands for ? - ANS-Design Failure Mode Effects Analysis
DFMEA is used for - ANS-designing new products
The FMEA Risk Priority Number (RPN) is used to ? - ANS-Quantify or assess risk
associated with design, process, product, or service
Risk Priority Number equation - ANS-Severity x Occurrence x Detection
The main objective of Define? - ANS-Define the objective of the project
Five steps for selecting a Project - ANS-1.)Identify Organizational need
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