Exam (elaborations)
D253 values based leadership Task 2 Western Governors University
- Course
- D253 values-based leadership
- Institution
- Western Governors University
D253 values based leadership Task 2 Western Governors University
[Show more]
Content preview
D253 values based leadership Task 2 Western Governors University 1 My StoryGood Afternoon everyone, thank you for taking the time to be here. Let’s get started on our first meeting together. I would like to tell you a little bit more about myself. I understand that some of us have worked together before when I was in the same position as you are now, but for those who don’t already know me, my name is and I am the new Customer Service Manager and I will be overseeing this team.
I have worked in Customer Service for a very long time, in fact, my very first job at the age of 16 was as a customer service team member for TjMaxx, the retail store. I know how difficult customers can be, and it’s even harder when they like to throw the old adage of “the customer is always right” in your face, because that is not always true. I can remember very distinctly when I was about 17 and working the customer service counter at TjMaxx and having to call my manager to the front to assist me with a customer who had changed the tags on several pieces of merchandise and was proceeding to make a scene. My manager came up and
took control of the situation, talked the customer down (all while reiterating that I was doing my job and that I was not at fault), and got the customer to understand that those tags did not belong to those items and therefore we could not sell them for those prices but
that we would gladly walk said customer around the store and find the correct tags and proceed with the check out process if they would like.
I was thankful to have a manager that had my back and that would step in and deal with the crazy so that I could take a moment to collect myself. I hope to be that for each and every one of you. Whether it is an out-of-hand customer or an issue with a coworker, I want
you to all feel like you can reach out to me and see that I am here to assist you and guide you, not just to be your boss.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller smartzone. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
74534 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now