CS Zendesk Review
Requester
Customer
Macros
Actions and Pre-defined responses
Form field when creating on behalf of
Create Customer Ticket
Legacy: Company - Zendesk?
Organization
App used to add relationships to tickets
Linkets
Agents
Analysts or Representatives (employees)
Status: Pending
Waiting on customer
Status: New
Untouched, no assignee
Status: Solved
Issue resolved (legacy equivalent to closed)
Status: Open
Assigned, still waiting on cPanel response
Status: Closed
Can't change to this status; auto-closes after period of time, and is untouchable once
closed.
Events Menu
Drops down from "Conversations" in ticket view; shows system messages and
comments
Ctrl+opt+n
Opens new tab (ticket)
Ctrl+opt+a
Opens Apps sidebar
Ctrl+opt+v
Opens "Views" interface
Ctrl+opt+tab
Moves to next Zendesk tab
Scheduling tasks
Use /remind and ical until feature is available
Adding CCs
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TUTORSON. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.