What is GIST - ANSWER-Greet. Inquire, Suggest, Thank
What is the postal service mission? - ANSWER-Provide trusted, affordable
universal service
Why does the Postal service go by the 24 hr clock? - ANSWER-To keep process
on task to ensure collection and delivery is on time
What is the minimum size of a letter - ANSWER-3 1/2 x 5
What do you get with Priority Mail Express? - ANSWER-$100 insurance, 1-2 day
delivery Guarantee, Tracking
What do you get with USPS Tracking? - ANSWER-Day and time of delivery
What are the color of the money orders? - ANSWER-Green (domestic) Pink
(international)
Why would someone need to insure a package? - ANSWER-Against lost, stolen,
or damaged item
How long are money orders good for? - ANSWER-FOREVER
What are the 3 P's? - ANSWER-Personal, Professional, Postal
How many keys do you get when you rent a PO Box? - ANSWER-2
PO Boxes can be rented for how many months at a time - ANSWER-3 months
(auto pay) 6 months, 12 months
, What is Balloon Pricing? - ANSWER-Very light and very large
What are the characteristics for Dimensional Weight Pricing - ANSWER-Priority,
Zone 5-8 and is more than a Cubic foot
What is a IRC (International Reply Coupon)? - ANSWER-a prepaid coupon use
to purchase stamp equivalent of current postage rate to other country
What would certified mail be used for? - ANSWER-Important documents such as
taxes, court documents.
What is restricted delivery? - ANSWER-when you needed a specific person to
sign for item
When do you need to fill out a 8105A? - ANSWER-for money orders purchases
in $3000 or more and cashing of $10, 000 in a single day
When would you fill out a 8105B - ANSWER-when a suspicious transaction has
taken place
What kind of payment can the Post office take? - ANSWER-Cash, credit/debit
cards, money orders, travelers checks, checks (personal and business)
What can you not purchase with a credit card? - ANSWER-Money orders,
payment to DOS for passports employee debt, trust funds, etc
What is the Max per Domestic money order? - ANSWER-$1000
What it the Max per International money order? - ANSWER-Up to $700
What are some trigger words? - ANSWER-you need to.. its not my problem, I
cant/wont
What are some calming words? - ANSWER-I'm sorry... that sounds so frustrating,
let me help
What is oversized pricing? - ANSWER-Big and Heavy
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