SHRM-CP Bussines acument 2023
What should HR recommend if requested to intervene? A. HR should
recommend motivation and change management. B. HR should recommend
communication and strategic alignment. C. HR should recommend organizational
learning techniques. D. HR should recommend reward and recognition programs.
- CORRECT ANSWER-A is correct. A is the best answer because motivating the
staff and key player will have a critical impact and move things in the right
direction. Change management is key, as well, and should have a significant
impact on the situation.
What is the first thing that must be done to improve the situation? A. The first
thing to do that will improve the situation is to communicate the reason for the
change to all stakeholders affected. B. The first thing to do that will improve the
situation is to establish roles and responsibilities for each stakeholder. C. The
first thing to do that will improve the situation is to get specific feedback from all
stakeholders affected. D. The first thing to do that will improve the situation is to
understand individual differences for all stakeholders affected. - CORRECT
ANSWER-C is correct. C is the best answer because it focuses on getting
feedback from all stakeholders, which will get buy-in and critical information to
ensure a successful implementation.
What are the critical change management steps to turn this situation into a
positive? A. The critical steps in the change management process are creating
and communicating the vision and building support for the change. B. The critical
steps in the change management process are involving everyone and
recognizing emotional reactions to the change. C. The critical steps in the
change management process are following all the steps in a sequential manner
without deviating from the process. D. The critical steps in the change
management process are involving only necessary stakeholders and pushing
forward to get the change moving. - CORRECT ANSWER-A is correct. A is the
best answer because communicating vision and a reason for the change will
assist in building support and get the necessary buy-in.
What should HR do to ensure the change aligns with the company strategy? A.
HR should execute organizational development interventions that support the
,accomplishment of results toward that strategy. B. HR should understand the
strategy and how the change supports the successful accomplishment of results
toward that strategy. C. HR should work on performance management actions
and goal development toward results that support the strategy. D. HR should
understand the competition, products, marketing, business development, and
other internal results toward that strategy. - CORRECT ANSWER-B is correct. B
is the best answer because HR must understand the strategy to know whether
the change is aligned with the strategy.
What assessment metrics would be most helpful in this situation? A. The
assessment metrics that would be most helpful are effectiveness of the
communication and number of stakeholders represented in the feedback. B. The
assessment metrics that would be most helpful are specific critical behaviors
supporting the change and how well support has been built. C. The assessment
metrics that would be most helpful are each stakeholder's vision realized and the
ability of each stakeholder to influence others in the change. D. The assessment
metrics that would be most helpful are documenting the emotional reactions of
each stakeholder and following Adam's equity theory. - CORRECT ANSWER-B
is correct. B is the best answer because building support and actual change in
behavior is more important than communication and feedback.
What are the HR admin's responsibilities to ensure that actions are taken to
correct the situation? A. The HR admin has the responsibility to ensure that the
HR leadership team is informed about the concern. B. The HR admin has the
responsibility to ensure that the law is upheld or inform the government
authorities. C. The HR admin has the responsibility to ensure that the HR
leadership takes action to correct the concerns. D. The HR admin has the
responsibility to ensure that all leaders in the organization are aware of the
concerns. - CORRECT ANSWER-A is correct. A is the best answer because the
HR admin's primary responsibility is to inform the HR leadership about the
problem and be prepared to assist in corrective action
What should the HR leadership be concerned about? A. The HR leadership
should be concerned about what other departments will think about their
competency and if this will make HR look bad to other departments. B. The HR
leadership should be concerned about enforcing the provisions of the law and
protecting the employees and departments of the company. C. The HR
,leadership should be concerned about enforcing the law and also taking steps to
work with management to get the company mission accomplished. D. The HR
leadership should be concerned about why the HR admin is conducting a routine
review that identified the listed concerns that surfaced. - CORRECT ANSWER-B
is correct. B is the best answer because the HR leadership has the responsibility
to enforce the provisions of the law in the organization and protect both the
employees and the success of the company
What should the HR leadership do about this situation? A. The HR leadership
should take action to investigate and conduct a thorough audit and take whatever
corrective action is needed. B. The HR leadership should take action to inform
the executive team, conduct an audit, and take corrective action as needed. C.
The HR leadership should take action to understand what other companies
benchmark and conduct as best practices in these areas. D. The HR leadership
should take action to investigate and contact the appropriate government
agencies to correct the concerns. - CORRECT ANSWER-B is correct. B is the
best answer because HR leadership should validate the HR admin's findings and
then take all appropriate corrective action, but it is also important to keep the
company leadership informed.
How should the HR admin respond to concerns about reclassifying positions
correctly? A. Explain federal and state regulations regarding employee
classifications. B. Explain the rationale and benefits of correcting position
classifications, cite relevant state and federal laws, and include a written policy
on complying with regulations. C. Develop a record of the internal audit process
in case of legal consequences. D. Provide stakeholders with information on
FLSA regulations and classification discrepancies and discuss them with leaders
- CORRECT ANSWER-B is correct. B is the best answer because the HR
admin's primary responsibility is to inform the HR leadership; rationale, benefits,
how to correct the problem, and procedures are all ways that the HR admin can
assist in the corrective action.
What, if anything, is the HR director to report to the CEO? A. The friendships
within the department are hindering the manager's ability to effectively manage,
and a transfer is appropriate. B. Report nothing immediately, as there should be
additional fact-finding and observations of the department. C. Request an
immediate corrective action plan from the manager for all employees. D. Provide
, a summary of the HR director's findings and an outline of how HR can assist. -
CORRECT ANSWER-D is correct. D is the best answer because the CEO
directed the HR director to investigate the situation. An honest assessment of the
initial findings must be shared, and the HR director should be prepared to
discuss how HR can assist
What is the best course of action the HR director should immediately take to
assist the manager? A. Advertise for additional client services representatives
and discipline employees with frequent absences. B. With CEO approval, coach
the manager on effective employee management techniques with a goal of
aligning work performance with established goals. C. Write a memo to the
employees with reminders of the existing policies. D. Schedule customer service
training for all employees. - CORRECT ANSWER-B is correct. B is the best
answer because HR is the expert in people management within the organization.
Providing coaching allows the manager to develop key competencies and ensure
the alignment of work performance with organizational strategic goals.
In what ways might the HR director address the long wait times in the lobby? A.
Observe the department's daily operations from client arrival to departure,
analyze the number of clients and their reasons for visiting to determine the
appropriate time and resources needed, and then discuss the results with the
manager with the purpose of agreeing on an appropriate action plan designed to
correct the existing problems. B. Hire temporary employees to decrease wait
time until the challenges are resolved. C. Collaborate with other departments
within the firm to assist the client services department. D. Convene a "meeting of
the minds" with the employees and then clients to determine an acceptable wait
time. - CORRECT ANSWER-A is correct. A is the best answer because it
provides HR with an opportunity to begin to understand the dynamics and culture
while developing how to efficiently use the resources to create maximum value in
the firm to achieve organizational goals.
How should the HR director handle the reported high rate of absenteeism? A.
Meet directly with each employee and offer the services of the employee
assistance program. B. Document the manager's observation and wait six
months in hopes the employees self-correct. C. Along with the client services
manager, review timesheets, payroll records, and employee files to determine the
rate of absenteeism for each in accordance with the firm's policies. D. Begin
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