Quality Management Quiz 1 Questions
and answer
Walter Shewhart - correct answer-(1891-1967)
"Grandfather" of the Total Quality Movement
American Physicist, engineer & statistician
Pioneered Statisitcal Process Control
PDCA - correct answer-Walter Shewhart developed.
Linked to continuous improvement.
W. Edward Deming - correct answer-(1900-1933)
"Father" of quality evolution.
Instrumental in working with Sony to develop their quality reputation.
Developed 14 noteworthy points of quality.
Peter Drucker - correct answer-(1909-2005)
"Father" of modern/scientific management.
Known for management/leadership development principles.
Predicted the rise of Japan as economic world power.
Awarded Presidential Medal of Freedom
Joseph Juran - correct answer-(1904-2008)
Developed "Quality Control Handbook"
Top management involvement, Pareto Principle, Quality training, etc.
Philip Crosby - correct answer-(1926-2001)
-Contributed to management theory and quality management practices.
-His association was at the center of worldwide transformation of quality.
-"Do it right the first time"
- Developed Quality Management Maturity Grid
-Zero defects program at Martin Company
-Author: quality is free
Dr. Yoji Akao - correct answer--Co-developer of Quality Function Deplyment (QFD) Institute.
-Received Deming prize
-Worked with Hoslin Kanri on strategic planning methodology
-helped initiate problem solving technique with "Fishbone Diagram"
-Author of many books
Hoslin Kanri - correct answer-Worked with Drs Akao and Mizuno on strategic planning
methodology.
, Dr. Shigeru Mizuno - correct answer-Co-developer of Quality Function Deplyment (QFD)
Institute.
Worked with Hoslin Kanri on strategic planning methodology
-helped initiate problem solving technique with "Fishbone Diagram"
-Author of many books
Strategic Planning - correct answer-Continuous improvement process to do much better.
"Do it right the first time" - correct answer-Philip Crosby Idea
Kaoru Ishikawa - correct answer-(1915-1989) Professor
-One of Deming's colleagues
-Pioneered "cause & Effect" Fishbone diagram
-Root Cause analysis
-Showed importance of 7 quality tools
Fishbone Diagram - correct answer-Ishikawa
Cause & Effect Diagram
Used to ID multiple causes of a single result.
Excellent tool for PDCA
Genichi Taguchi - correct answer-(1924-2012)
Director of two quality entities.
- Exeutive director of American Supplier Institute
-Director of Japan Industrial Technology Institute.
-Awarded Deming prize
Deming Prize - correct answer-Japanese quality award
Armand Feigenbaum - correct answer-Devised Total Quality Control/Management
Served as president of American Society for Quality
Developed accountability quality and the concept of quality costs
Shigeo Shingo - correct answer-(1909-1990)
- One of World's leading experts on manufacturing practices and TPS
- Lean thinking and production approaches
- Pioneered "poke-a-yoke"
Poke-a-yoke - correct answer-Shigeo Shingo Idea
Corporate Planning - correct answer-Setting parameters on products and services
Tolerance - correct answer-Amountof variance allowed around a specification to meet quality
standards & function
Types of Specification - correct answer--Solutions to customer problems
-A capacity to do something
-Functionality or features
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