Quality management quiz 1Questions
and answer
People view quality subjectively and in relation to differing criteria based on their individual
roles in the production-marketing value chain. - correct answer-true
The transcendent definition of quality provides a means by which quality can be measured or
assessed as a basis for practical business decisions. - correct answer-false
According to the product perspective of quality, larger number of product attributes are
equivalent to higher quality. - correct answer-true
The user perspective of quality judges a product based on how well the product performs its
intended function. - correct answer-true
According to the manufacturing perspective of quality, quality is based on the relationship of
product benefits to price - correct answer-false
was the primary means of quality control during the first half of the twentieth century. -
correct answer-true
During the 1940s and 1950s, after the world war II, the quality of products was the most
important priority of top managers as it was recognized as the key to worldwide success. -
correct answer-false
Although quality can drive business success, it cannot guarantee it, and one must not infer
that business failures or stock price drops are the result of poor quality. - correct answer-true
The Six Sigma approach for quality improvement requires increased levels of training and
education for both managers and front-line employees. - correct answer-true
it is the responsibility of the marketing and sales department to learn about the products and
product features that consumers want, and the prices they are willing to pay for those
products. - correct answer-true
The receiving department in an organization ensures that the delivered items are of the
quality specified by the purchase contract. - correct answer-true
The function of tool engineers in manufacturing industries is to work with product design
engineers to develop realistic specifications. - correct answer-false
The inspection step in manufacturing should ideally be used as a means of gathering
information that can be used to improve quality of the products rather than simply to remove
defective items. - correct answer-true
, If quality is built into the product properly, inspection should be unnecessary except for
auditing purposes and functional testing. - correct answer-true
The production of services typically requires a lower degree of customization than does
manufacturing. - correct answer-false
Services cannot be inventoried or inspected prior to delivery as manufactured goods -
correct answer-true
Manufacturing is generally more labor intensive compared to services - correct answer-false
Services are produced prior to consumption. - correct answer-false
Customers evaluate a service primarily by the quality of the human contact. - correct
answer-true
The quality assurance team in a firm is solely responsible for ensuring that the products
produced meet the required quality specifications. - correct answer-false
The accounting function helps in achieving quality by identifying areas of quality
improvement and tracking the progress of quality improvement programs. - correct
answer-true
High quality of products is an important source of competitive advantage for organizations. -
correct answer-true
Instituting a strategy of quality improvement usually helps to increase short-run profitability -
correct answer-false
Today, organizations are asking employees to take more responsibility for acting as the point
of contact between the organization and the customer. - correct answer-true
Employees who embrace quality as a personal value often go beyond what they're asked or
normally expected to do in order to provide extraordinary service to a customer - correct
answer-true
Which of the following perspectives of quality considers quality to be synonymous with
superiority or excellence? - correct answer-b. Transcendent perspective
Which of the following is true of the transcendent or judgmental perspective of quality? -
correct answer-a. It is of little practical value to the managers, as standards of excellence
vary considerably among individuals.
A consumer electronics company introduced a new music system into the market with
multiple features like built in alarm, mobile and iPod charger, radio and many more. The
company is trying to influence the _____ perspective of quality by providing multiple features
in a single product. - correct answer-a.product
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