Quiz 1 Quality Management Questions
and answer
A strategic alliance with a single supplier can - correct answer-Decrease the variability
among materials previously sources from many different suppliers
Which is true of total factor productivity measures vs individual measures - correct
answer-Individual measures offer only partial understanding of a company's production
efficiency
Which is true of key business factors key measures and critical success factors - correct
answer-A) Key business factors refer to factos that help determine success of the firm
B) Critical success factors are important attriubtes of the business suc as mission and
culture
C) Key measures are used to quantify key business factos
D) None of the above correctly express key business factors, key measures, and critical
success factors
Alan Robinson 5w2h derives its name from the - correct answer-Questions that should be
answered by a business process benchmarking project
Training is key to success in all quality Mangement approaches. The following education
skills training would be necessary for benchmark participants except - correct
answer-Undergraduate studies in commercial law
Which of the following is not considered to be a key problem with benchmarking - correct
answer-Lack of employee involvement within the benchmarking firms
Baselining requires the monitoring of key internal performance measures over time to
identify company improvement to assist in managerial decision making the impact of abrupt
organization wide process changes will - correct answer-Be observed in key performance
level results either positive or negative
Examples of operational measurements are - correct answer-Cycle times, lead times, and
setup times
Focusing on benchmarking efforts on only one area of operations is termed - correct
answer-Functional
To be e benchmark a target must be willing to allow competitions to view its operations and
tour its facilities. A target would be willing to allow this because - correct answer-A)
Competitive advantage can be gained trhough creating psychiologial barriers to competition
B) Openness to compeitiors provides an Impetus for continual improvement within the
benchmark firm
Both a and b
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