Project Quality Management-Questions
and answer
Voice of the Customer - correct answer-All customer requirements which should be captured
as part of the project are called:
Quality - correct answer-The degree to which a set of inherent characteristics fulfill
requirements:
Checklists - correct answer-All the following are tools for the Plan Quality Management
process except:
* Cost-Benefit Analysis
* Benchmarking
* Cost of Quality
* Checklists
Design of Experiments (DOE) - correct answer-To help identify which factors may influence
specific variables, we use:
Benchmarking - correct answer-To compare with best practices and to generate ideas for
improvement, we can use:
Cost of Quality (COQ) - correct answer-The tool which includes all failure, prevention and
appraisal costs is called:
Rework (Non-conformance) - correct answer-Which of the following is an Internal Failure
Cost?
* Rework
* Loss of customer
* Audit
* Employee training
Loss of customer (Non-Conformance) - correct answer-Which of the following is an External
Failure Cost?
* Rework
* Loss of customer
* Audit
* Employee training
Audit (Conformance) - correct answer-Which of the following is an Appraisal Cost?
* Rework
* Loss of customer
* Audit
* Employee training
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