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INS3705 Assignment 2 Semester 2 2024
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INS3705 Assignment 2 Semester 2 2024 QUESTIONS AND ANSWERS
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INS3705 Assignment 2Semester 2 2024
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,INS3705 Assignment 2 Semester 2 2024
QUESTION 1
Identify four knowledge management processes in any organisation of your
choice and discuss the purpose of each knowledge management process
and two examples of artificial intelligent technologies that can be used in
each of the knowledge management processes (mini essay). [10)
QUESTION 2
A senior employee with valuable tacit knowledge is retiring in your
organisation. Define tacit knowledge and suggest five methods or tools that
you would use to enhance knowledge retention and prevent knowledge
loss (mini essay). [10]
QUESTION 3
Critically discuss the purpose and objectives of an information and
knowledge audit in an organisation (mini essay). [10]
QUESTION 4
Define knowledge management from four different perspectives and
further explain how knowledge management differs from information
management (mini essay). [10]
QUESTION 1: Knowledge Management Processes in an Organization
, 1. Knowledge Creation
Purpose: The process of generating new insights, ideas, or routines.
Knowledge creation is vital for innovation and continuous improvement
within an organization. AI Technologies:
• Machine Learning Algorithms: Can identify patterns in data and
generate new knowledge based on historical data analysis.
• Natural Language Processing (NLP): Helps in creating new
knowledge by analyzing text data from various sources such as
reports, social media, and research papers.
2. Knowledge Storage
Purpose: The process of recording and preserving knowledge in an
organized manner for future use. This ensures that valuable information is
not lost and can be accessed when needed. AI Technologies:
• Content Management Systems (CMS): AI-enhanced CMS can
categorize and tag documents automatically, making retrieval easier.
• Knowledge Graphs: AI-driven knowledge graphs link various pieces
of information, making it easier to find related knowledge.
3. Knowledge Sharing
Purpose: The dissemination of knowledge across the organization to
ensure that valuable information is available to those who need it. AI
Technologies:
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