Exam (elaborations)
SCS- Quiz 4 (1).
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Exam of 2 pages for the course SCS at SCS (SCS- Quiz 4 (1).)
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SCS- Quiz 44 steps of customer satisfaction cycle - ANS-1. Get into mind of customer
2. Conceptualize and develop product
3. Verify financial viability
4. Invest in customer pleasing product
Outsourcing - ANS-company should never outsource core competency or activities that
support is
Design for Reuse - ANS-uses existing part and specifications wherever possible
Integral Product Design - ANS-desire to reduce competition and lower options for
customers
5 P's - ANS-1. Product- design of good
2. Price- determine value of need
3. Place- prooduct where it is needed
4. Promotion- effective advertisment and sales techniques
5. Positioning- segmentation, SWOT
Target Price - ANS-1st challenge of new product development team
Design - ANS-greatest % INFLUENCE on total cost to produce a good
Profit - ANS-measure of how much a company makes after paying expenses
dividends - ANS-directed OUT of company
Econ value-added rises as... - ANS-cost of capital falls (operating - capital)
10 products created... - ANS-<1 succeeds
Early supplier involvement - ANS-reduce risk of new product development
standardized parts from partners - ANS-increases product variety
Operating Profit - ANS-how much $ company has before tax
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