BOP FINAL EXAM REVIEWS WITH
CORRECT ANSWERS
9 ways to control a situation / keep conflicts from escalating -
CORRECT ANSWER-1. Follow basic principles of correctional
supervision
2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authortiy
5. Enforce policy/resist manipu...
9 ways to control a situation / keep conflicts from escalating -
CORRECT ANSWER-1. Follow basic principles of correctional
supervision
2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authortiy
5. Enforce policy/resist manipulation
6. Overcome barriers to commhnication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility - CORRECT ANSWER-Ensure the safety of
persons and property
Establish order
Maintain security
Contact the shift LT
,Staff may not impose or allow corporal punishment.T/F -
CORRECT ANSWER-True
Discipline action may not be capricious or retaliatory. T/F -
CORRECT ANSWER-True
Four purposes of inmate discipline - CORRECT ANSWER-
Inmate lives in a safe manner and orderly conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
BOP goals - CORRECT ANSWER-To regulate inmate
behavior,ensure it complies with BOP rules , and staff and
inmates may work /live in a safe and orderly environment
Cooperative Controls
Blue level - CORRECT ANSWER-Inmate behavior is controlled
by normal correctional supervision
Containment Techniques
Green level - CORRECT ANSWER-Generally involves actions
like issuing warnings,orders and writing Incident Reports
In order to meet these responsibilities you may need to do the
three steps - CORRECT ANSWER-Intervene: verbal conflict
between inmates
Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial
At least two things you as a listener need to do - CORRECT
ANSWER-1. Concentrate closely on the person who is talking
2. Communicate your attention to the person, inmate fell you
have lost interest and will stop talking
Four Communicating skills attention while listening - CORRECT
ANSWER-1. Maintain eye contact
, 2. Attentive Posture , Positioning, and Body Language (sit or
lean forward, keep still , be aware of the look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker
be quiet too )
Responding involves two techniques - CORRECT ANSWER-1.
Paraphrasing
2. Reflecting
Two things are involved when Paraphrasing the words -
CORRECT ANSWER-1. Determine what the speaker basic
message is (what they mean)
2. Rephrase in own words (
Two parts to Reflecting - CORRECT ANSWER-1. Identify basic
feelings ( see it from speaker view)
2. Capture the specific mood and feeling in words and reflect
them back to the speaker ( act like a mirror)
Effective communication can - CORRECT ANSWER-Prevent a
situation from escalating
Listen ,show them you are interested,and respond to show you
understand both their words and feelings
Probing is - CORRECT ANSWER-Getting information from
someone
9 Probing Skills - CORRECT ANSWER-1. Is the subject or
feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely
before moving on
6. Do not ask yes/no questions
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