Exam (elaborations)
ACP Business Admin. Unit 3 (1).
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ACP Business Admin. Unit 3 (1).
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ACP Business Admin. Unit 3administrative manager - ANS-Those who manage an entire business or a major segment of a
business; they are not specialists but they coordinate the activities of specialized managers
agenda - ANS-a calendar, containing both specific and vague items, that covers both short-term
and long-term objectives
analytical skills - ANS-the ability to identify relevant issues, recognize their importance,
understand the relationships between them, and perceive the under-lying causes of a situation
brainstorming - ANS-a technique in which group members spontaneously suggest ideas to
solve a problem
conceptual skills - ANS-the ability to think in abstract terms and to see how parts fit together to
form a whole
controlling - ANS-the process of evaluating and correcting activities to keep the organization on
course
crisis management (contingency planning) - ANS-an element in planning that deals with
potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or
airplane crash
directing - ANS-motivating and leading employees to achieve organizational objectives
employee empowerment - ANS-when employees are provided with the ability to take on
responsibilities and make decisions about their jobs
downsizing - ANS-the elimination of a significant number of employees from an organization
financial managers - ANS-those who focus on obtaining needed funds for the successful
operation of an organization and using those funds to further organizational goals
first-line managers - ANS-those who supervise both workers and the daily operations of an
organization
human relations skills - ANS-the ability to deal with people, both inside and outside the
organization
human resources managers - ANS-those who handle the staffing function and deal with
employees in a formalized manner
, information technology (IT) managers - ANS-those who are responsible for implementing,
maintaining, and controlling technology applications in business, such as computer networks
leadership - ANS-the ability to influence a group toward organizational goals
management - ANS-a process designed to achieve an organization's objectives by using its
resources effectively and efficiently in a changing environment
managers - ANS-those individuals in organizations who make decisions about the use of
resources and who are concerned with planning, organizing, staffing, directing, and controlling
the organization's activities to reach its objectives
marketing managers - ANS-those who are responsible for planning, pricing, and promoting
products and making them available to customers
middle managers - ANS-those members of an organization responsible for the tactical planning
that implements the general guidelines established by top management
mission - ANS-the statement of an organization's fundamental purpose and basic philosophy
Networking - ANS-the building of relationships and sharing of information with colleagues who
can help managers achieve the items on their agendas
operational plans - ANS-very short-term plans that specify what actions individuals, work
groups, or departments need to accomplish in order to achieve the tactical plan and ultimately
the strategic plan
organizing - ANS-the structuring of resources and activities to accomplish objectives in an
efficient and effective manner
planning - ANS-the process of determining the organization's objectives and deciding how to
accomplish them; the first function of management
production and operations managers - ANS-those who develop and administer the activities
involved in transforming resources into goods, services, and ideas ready for the marketplace
staffing - ANS-hiring people to carry out the work of the organization
strategic plans - ANS-those plans that establish the long-range objectives and overall strategy
or course of action by which a firm fulfills its mission
tactical plans - ANS-short-range plans designed to implement the activities and objectives
specified in the strategic plan
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