FICEP Study Test Questions & Answers 2024/2025
WHAT DO EMPLOYEE PROGRAMS NEED - ANSWERSCONFIDENTIALITY , UNDERSTANDING, MULTIPLE METHODS AND SUBJECTS, AND SURVEY EMPLOYEES
ESSENTIAL COUNSELOR QUALITIES - ANSWERSgood listener, nonjudgemental, keep the interview and members interactions under control
VITAL COUNSELOR SKILLS - ANSWERSobserve non-verbal queues, ask perceptive questions, help members assess behaviors and attitudes, express empathy for members, assist members to identify needs and wants, develop a workable budget, gain agreement on budget with member, suggest workable approaches and potential solutions, improve money management skills, assemble a complete financial picture, offering hope, make referrals, assess progress
how to change behavior - ANSWERSrecognize the need for change, gather information and introduce new ideas, revise plan as needed, make changes part of everyday habits, inspire change
what should you not want to change about members? - ANSWERStheir values- ones deeply held principles on standards of behavior, a judgement of what is important in life
what DO you want to change about members? - ANSWERSattitude, behaviors and perceptions
essential obligations - ANSWERSneeds the member must fulfill- housing, gas etc.
non essential obligations - ANSWERSnot necessary- gifts, vacations, etc.
force-field analysis - ANSWERSa method used to view all the forces in favor or against a plan so a decision can be made. starts with stating a problem, then, listing all forces supporting and against it cost -benefit analysis - ANSWERSweighing the costs and benefits of two possible solutions can help members determine if solutions are workable and beneficial
decision making techniques - ANSWERSscaling, reframing, exceptions, future pacing, quotes and stories, metaphores
scaling - ANSWERSon a scale of 1-10...
reframing - ANSWERSrestating, or looking at a situation differently
using exceptions - ANSWERSfocusing on the positive outcome
future pacing - ANSWERSforward progress-looking into the future
quotes and stories - ANSWERSusing real life examples to demonstrate that members can achieve their goals
metaphores - ANSWERStake an existing situation and express in terms that represent an alternate reality.
this is like that
money avoidance - ANSWERSbased on the view that money is evil or undeserves
money worship - ANSWERSbelief that money is synonymous with happiness and success
money status - ANSWERSassociates wealth with self worth- keeping up with the joneses
money vigilance - ANSWERSthe perceived need for secrecy about ones financial affairs. may withhold information about their finances with their partners, whether they have a lot of money or not
paralanguage - ANSWERSwords deliver meaning by their content, how they are said, and by their timing
WHAT DO EMPLOYEE PROGRAMS NEED - ANSWERSCONFIDENTIALITY , UNDERSTANDING, MULTIPLE METHODS AND SUBJECTS, AND SURVEY EMPLOYEES
ESSENTIAL COUNSELOR QUALITIES - ANSWERSgood listener, nonjudgemental, keep the interview and members interactions under control
VITAL COUNSELOR SKILLS - ANSWERSobserve non-verbal queues, ask perceptive questions, help members assess behaviors and attitudes, express empathy for members, assist members to identify needs and wants, develop a workable budget, gain agreement on budget with member, suggest workable approaches and potential solutions, improve money management skills, assemble a complete financial picture, offering hope, make referrals, assess progress
how to change behavior - ANSWERSrecognize the need for change, gather information and introduce new ideas, revise plan as needed, make changes part of everyday habits, inspire change
what should you not want to change about members? - ANSWERStheir values- ones deeply held principles on standards of behavior, a judgement of what is important in life
what DO you want to change about members? - ANSWERSattitude, behaviors and perceptions
essential obligations - ANSWERSneeds the member must fulfill- housing, gas etc.
non essential obligations - ANSWERSnot necessary- gifts, vacations, etc.
force-field analysis - ANSWERSa method used to view all the forces in favor or against a plan so a decision can be made. starts with stating a problem, then, listing all forces supporting and against it cost -benefit analysis - ANSWERSweighing the costs and benefits of two possible solutions can help members determine if solutions are workable and beneficial
decision making techniques - ANSWERSscaling, reframing, exceptions, future pacing, quotes and stories, metaphores
scaling - ANSWERSon a scale of 1-10...
reframing - ANSWERSrestating, or looking at a situation differently
using exceptions - ANSWERSfocusing on the positive outcome
future pacing - ANSWERSforward progress-looking into the future
quotes and stories - ANSWERSusing real life examples to demonstrate that members can achieve their goals
metaphores - ANSWERStake an existing situation and express in terms that represent an alternate reality.
this is like that
money avoidance - ANSWERSbased on the view that money is evil or undeserves
money worship - ANSWERSbelief that money is synonymous with happiness and success
money status - ANSWERSassociates wealth with self worth- keeping up with the joneses
money vigilance - ANSWERSthe perceived need for secrecy about ones financial affairs. may withhold information about their finances with their partners, whether they have a lot of money or not
paralanguage - ANSWERSwords deliver meaning by their content, how they are said, and by their timing
