SHRM-CP - FINAL EXAM 180 ACTUAL EXAM QUESTIONS WITH
CORRECT VERIFIED ANSWERS / LATEST 2024/2025/ GRADE A
ASSURED
1. 1) Which of the following best describes a strategy which increases employee
satisfaction by increasing the number of tasks that an employee performs and that
increasing their control over those tasks? A. Job enlargement. B. Job rotation. C. Horizontal
integration. D. Job enrichment.: D. Job enrichment.
2. 2) Which of the following employees would be categorized as a non-exempt
employee? A. A manager at an auto mechanic shop who spends approximately 20% of
his/her time always working on cars. B. An accountant who spends 70% of the time working
on tax preparation for clients. C. An inside salesperson who spends 60% of the time
performing contract administration. D. A purchasing agent who spends 60% of the time
evaluating and then making purchases from vendors' proposals: C. An inside salesperson
who spends 60% of the time performing contract administration.
3. 3) Organizations should design orientation programs that enable new employees to
meet the rest of the employees ____________________. A. after they have adapted to the
job B. as soon as possible C. one at a time D. within
60 days: B. as soon as possible
4. 4) The attitude survey is a useful diagnostic approach if the potential focus of change
initiatives is: A. a small unit or work group. B. the total organization. C. product-related D.
technology-related: B. the total organization.
5. 5) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. current illegal drug users are considered disabled. C. recovering substance
abusers are considered disabled. D. addiction to alcohol is not considered a disability: A.
those addicted to legal prescription drugs are not considered disabled.
6. 6) Effective communication involves transmitting _________ as well as information. A.
understanding B. authority C. direction D. emotion: A. understanding
7. 7) A __________ training need defined by line management should first be tested to
determine if: A. it is economically feasible. B. it is a need that can be answered through
training. C. resources are available to instruct the program. D. the need is sufficiently
widespread to justify the program.: B. it is a need that can be answered through training.
8. 8) Collective bargaining issues that fall within the NLRA's definition of wages, hours
and other terms and conditions of employment are classified as what type of issues? A.
Mandatory. B. Permissive. C. Voluntary. D. Prohibited: A. Mandatory.
9. 9) When using benchmarking: A. it is best to collect the data on an as-needed basis
rather than over a rigid timeframe. B. the resulting statistics are comparable across
organizations and industries. C. HR managers are able to identify the reasons why HR
functions are below standard. D. it is best to compare ratios from year to year.: D. it is best
to compare ratios from year to year.
,10. 10) What position would be proper for an employer to take regarding a current
grievance filed by an employee who had previously filed an unfair labor practices charge
with the NLRB? A. Defer hearing the grievance until the NLRB matter is settled. B. Handle the
grievance in the same manner as any other grievance. C. Hear the grievance but withhold
the final decision in abeyance until the NLRB completes its investigation. D. Hear the
grievance and notify the NLRB of the results, as the labor agreement takes precedence over
the NLRB charge.: B. Handle the grievance in the same manner as any other grievance.
11. 11) In order to add value to the human capital of the organization: A. HR must have
good metrics about the HR side of the business. B. HR managers must be focused on
reducing the total cost of labor. C. the HR function must form the interface between the
external environment of the organization and its internal environment. D. HR policies and
practices should result in a workforce with the maximum quantity and maximum quality
needed to achieve productivity goals.: A. HR must have good metrics about the HR side of the
business.
12. 12) Under the WARN Act: A. employers must give employees 60 day notice of any
layoffs caused by financial problems or facility closures. B. employees must be notified if
there will be a mass layoff or facility closing in 60 days. C. employers must give employees
who will be laid off during a facility closing 60 day notice. D. employers must notify
employees 60 days before an impending layoff or facility closure if the state unemployment
rate is above 4%.: B. employees must be notified if there will be a mass layoff or facility
closing in 60 days.
13. 13) Under the ADA: A. those addicted to legal prescription drugs are not considered
disabled. B. recovering substance abusers are considered disabled. C. current illegal drug
users are considered disabled. D. addiction to alcohol is not considered a disability.: B.
recovering substance abusers are considered disabled.
14. 14) It would be a ULP to __________ during the unionization process. A. forbid
distribution of union literature during work hours and in work areas B. tell the employees
the disadvantages of having a union C. promise employees pay increases if they vote against
the union D. discipline an employee who violated company policy: C. promise employees pay
increases if they vote against the union
15. 15) An organization addressing salary compression is most likely in which step of
administering a pay structure? A. Making pay adjustments. B. Maintaining an up-to-date
structure. C. Processing performance increases. D. Dealing with pay inequities.: D. Dealing
with pay inequities.
16. 16) What is the primary difference between direct costs and indirect costs in terms of
training and development? A. Direct costs are any costs greater than $25; indirect costs are
those less than $250 B. Direct costs are any costs associated with human talent; indirect
costs are those associated with technology, such as computers. C. Indirect costs are those
associated with travel, meals and lodging; direct costs are all other costs associated with
training and development. D. Indirect costs are the costs of operating the entire
department; direct costs are those of operating a particular program.: D. Indirect costs are
the costs of operating the entire department; direct costs are those of operating a particular
program.
, 17. 17) As VP of HR, you are helping your company's executive committee plan a highly
experimental manufacturing process. It will be employing unusual, non- traditional
technology and work structure to produce an innovative product. There is a significant
possibility that the venture will fail; however, if it is successful, the profits will be immense.
Your company has manufactured a related product line for over 50 years using traditional
methods. With your knowledge of organizational culture, you suggest that: A. it would be
best to try this process in an existing plant with senior employees selected to form the core
workforce. B. since this is a new manufacturing process, the appropriate HR policies and
procedures will not be apparent until the plant is actually up and running. C. although a new
location would be best, it is important that HR policies and procedures promote the
organization's traditional and unique culture in the new plant. D. it would be best to try this
process with new employees in a separate location with new HR policies and procedures.: D.
it would be best to try this process with new employees in a separate location with new HR
policies and procedures.
18. 18) Productivity: A. is purely a function of quantity of output. B. is a measure of both
quantity and quality. C. measures are possible for jobs with a tangible product, but not for
jobs with an intangible output, such as services. D. is best measured at the organizational
level.: B. is a measure of both quantity and quality.
19. 19) Three employees are hired to assemble lawn mowers. Each employee is assigned
to assemble a different but equally difficult component. Every few weeks the employees are
asked to assemble a new component in addition to the original one to which they were
assigned. After six months, each employee is able to assemble a complete lawnmower by
him/herself. This situation is an example of which of the following job design approaches?
A. Job enlargement.
B. Horizontal loading. C. Group tasking. D. Job enrichment.: A. Job enlargement.
20. 20) A 19-year-old employee is severely injured while operating a printing press. After
investigating the accident, company officials learn that the employee's injury was due to
willful disregard of prominently posted safety procedures. Is the employee eligible to
workers' compensation? A. No, the injury was caused by contributory negligence. B. Yes,
employers must assume absolute liability for job-related disabilities. C. No, the employee
did not follow posted safety procedures. D. Yes, all injuries are covered whether or not they
are work-related: B. Yes, employers must assume absolute liability for job-related disabilities.
21. 21) The union has submitted a written request to management for a designated time
to hold a meeting as part of its campaign organizing activities. Which of the following
actions is management most likely to take? A. Use the meeting as an opportunity to
demonstrate good-faith doubt. B. Refuse to allow time for the meeting. C. Schedule the
meeting no later than two weeks prior to the election. D. Contest the appropriateness of the
meeting request with the NLRB.: B. Refuse to allow time for the meeting.
22. 22) The basis of W. Edwards Deming's pioneering work: A. was created in Japan. B. is
that employee relations are important for the success of any business venture. C. is that
quality can be measured and achieved through a process of statistical controls. D. is that HR
is an integral part of quality control.: C. is that quality can be measured and achieved through
a process of statistical controls.
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